512 Zendesk Case Studies

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  • Tile + Zendesk Perfecting workflows to boost the customer experience

  • Grubhub + Zendesk Built-in resilience results in more opportunity

  • With Zendesk Support, Weldbend saw a 30% cost savings

  • Ola saw a 40% improvement in their CSAT score with the Zendesk omnichannel solution

  • Ebates earned a 93% CSAT score with the Zendesk omnichannel solution

  • Handy saved 60% on CX costs by switching to Zendesk products

  • BrowserStack serves 36K customers and earns a 98% CSAT with Zendesk Support

  • Virgin Pulse self-service + good employee experience supports growth

  • Evernote saw a 17% reduction in ticket volume after configuring their help center

  • Starling Bank chose Zendesk to offer omnichannel support

  • 99designs replaced 3 systems with a Zendesk omnichannel solution

  • Minor Hotels leverages Zendesk data and automation to deliver bespoke, world-class service

  • Uber + Zendesk Scaling through millions of trips since 2010

  • NYX Gaming offers omnichannel customer service with Zendesk

  • Using Zendesk Support, Instacart handles over 175K tickets per month, achieving a 90% satisfaction rating