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512 Zendesk Case Studies

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  • Tile + Zendesk Perfecting workflows to boost the customer experience

    Justin MichaudSenior Customer Support Manager

  • Grubhub + Zendesk Built-in resilience results in more opportunity

    Michael WirekoDirector, Care Support

  • Thrive scales smartly by leveraging Zendesk chat and self-service

    Michelle RasconCustomer Support Manager

  • State of Tennessee + Zendesk Seamless citizen support

    Dustin SwayneDeputy Commissioner, Tennessee Department of Labor and Workforce Development

  • With Zendesk Support, Weldbend saw a 30% cost savings

    Kevin CoulasVice President of Production

  • ACLU’s CSAT rating rose to 90.5% with Zendesk Support

    Justin BirdsongAssociate Director of Enterprise Database Systems

  • FINALCAD supports 30 languages and earns a perfect score in SLA adherence

    David VauthrinCo-Founder and CMO

  • Monese improved its FRT by 59% with a Zendesk solution

    Lauri HaavHead of Customer Loyalty

  • Lincoln Investment replaced 18 individual help desks with Zendesk Support

    Guru RaoVice President of Applications Development

  • TrackR saw a 10.4% ticket deflection rate with Zendesk Guide’s Answer Bot

    Daniel RevelesSenior Manager of Customer Success

  • Nexon earned a 114% increase in their CSAT score with the Zendesk omnichannel solution

    Barry SchwartzAssociate Director of Customer Support

  • Lightspeed earns a 93% CSAT rating with Zendesk Support and Guide

    Dan RossSupport Operations Manager

  • Footwear brand Tony Bianco provides customers with an omnichannel experience

    Cassie ChenCustomer Experience and Loyalty Manager

  • Carsales finds more agility, better data and 30:1 deflection by moving to Zendesk

    Shaun WiltonCustomer Service Group Manager

  • cleverbridge saw a 24% ticket deflection rate with Zendesk Guide

    Joe SchnauferGlobal Director of Customer Support
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