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512 Zendesk Case Studies

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  • Tile + Zendesk Perfecting workflows to boost the customer experience

    Justin MichaudSenior Customer Support Manager

  • Grubhub + Zendesk Built-in resilience results in more opportunity

    Michael WirekoDirector, Care Support

  • Plix improves CX while growing at rocket speed

    Saurov KakotiChief Product Officer

  • Using Zendesk Support, Instacart handles over 175K tickets per month, achieving a 90% satisfaction rating

    Jeremy FlanaganCustomer Ops Project Lead of Tools

  • The PAS Group uses Zendesk live chat to help drive 39% more online sales

    Anna SamkovaLoyalty and Digital Manager

  • OnePlus chose Zendesk for its global omnichannel solution

    Tom BrunoService Strategy and Operations Lead

  • Zendesk Support allows SlicePay to easily serve over 150K customers with a team of five

    Suhas ReddyDirector of Operations

  • Foodpanda sees the highest satisfaction ratings from live chat which they provide online and embedded in their app

    Jorge VernettaGlobal Operations Manager

  • Harry's scaled their customer service and saved time using Zendesk Support

    Katie RogersSenior Director of Customer Experience

  • The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel

    Tim McMinnTraining and Support Manager

  • Spartan Race dramatically cut their response times with Zendesk Support

    Aja VarneyDirector of Customer Service

  • Udemy scales global support for 14M users

    Alex MozesDirector of Customer Support

  • How Rovio provides seamless in-game customer service with the Zendesk mobile SDK

    Ric ThorneycroftCustomer Support Manager

  • PaperCut loves Zendesk Support’s ease of use and sophisticated reporting

    Anthony NicolaTechnical Support Manager

  • The John Lewis Partnership supports over 70,000 employees with Zendesk Support

    Raphael HewettBenefits Marketing and Publicity Manager
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