“Without Zendesk and new channels like chat, I would have had to hire 12 more agents to handle our current volume of contacts. And even then we’d still struggle to do better than a 24-hour average response time if we were doing things the old way.”

“A unified customer view means richer customer conversations with deeper communications.”

"We knew that what we would get with Sell is a partner who was understanding that we aren’t the largest sales organization in the world, but we’re a medium-size company that is growing rapidly. We need something to grow with us."

“The biggest thing I love about Sell is that I don’t need to ask my reps to update the database at the end of a long day. They don’t need to change their workflows – Sell has become a natural part of their workflow.”

“We’re servicing such a high volume of requests at such an efficient level, that there’s no way I could choose another platform.”

“Freshly has been able to collaborate with our sales and support communications in one place with Zendesk. And we did it without a team of consultants, a bunch of foreign tools and complex features which we did not want. Zendesk Sell gave us everything we needed to get started quickly.”

“I’m not double-handling my data. Base is able to do what I need.”

“It’s a nice level foundation for sales strategy and sales tactics. It’s very methodical. Sell has honed us in as process driven.”

“We have anywhere from 50-70 calls done per day by six people. With Salesforce your reps are spending 5 minutes or more clicking through tabs. It’s not ideal. But now, call after call, deal after deal, I know that the time saved with Sell adds up.”

"I learned a lot about where my business actually comes from. I now know what percentage of my leads come from Facebook versus recommendations and other sources.”

“Every time I asked Salesforce for a feature, they suggested I use a plugin or add-on. So in order to get the solution I wanted, I would have had to purchase four subscriptions through four separate companies. If one of those companies stopped supporting the product, I would have to …

“We haven’t needed to look elsewhere or switch to a different tool because if there’s anything that we don’t have or can’t do with Zendesk, there’s an add-on like Forethought or Lessonly that we can easily integrate.”

“Our revenue per user is higher when a customer is chatting with us versus browsing the site on their own. And, our conversion rate in chat is nine times higher than the standard conversion rate for customers using the site.”

"The moment we implemented Sell, we had an immediate window into the world of our sales team across Australia and New Zealand. Having Sell on board gives us insight into customer needs that help us decide what direction to take our business."

“With such high levels of platform adoption, getting accurate, quality data with Sell is easy.”