“An important aspect of data privacy and security is meeting and exceeding our customers’ demands, which are always evolving. That’s why we need controls for privacy and security at every level of the business, especially CX.”

"Zendesk Sell is an easy to use solution that helps everyone collaborate on different accounts, and gives everyone visibility into ongoing activities and captures institutional knowledge, which is important especially as we're growing really rapidly."

“We have a hybrid approach going on where our account manage side is using the custom built proprietary system, and then the sales team uses Sell."

"I spent a lot of time searching for the right solution for my business, and Sell was the obvious choice."

"Customer feedback is now at the heart of our Customer Experience strategy at Wavy, and thanks to Zendesk, we have been able to better respond to it, develop it, and enhance it."

“We are no longer growing to grow, we’re doing it in a clearer and more focused way.”

“We started using Sell nine months ago. Since then, we have had 1,000% growth. It was our biggest year so far. If we didn’t have a CRM like Sell, we would not have been able to do that because the information was scattered everywhere.”

“The reporting tools in Base are awesome. They’re a pleasure to look at and insightful. Managing the sales opportunities pipeline is super easy.”

“An API is often described as a connector. But for us the Sell API allows us to better help our customers by letting us achieve a true two-way sync with their data. Thanks to the Sell API we’ve made genuine progress in creating a product that actually communicates with user …

"I’m happy today because last I looked he increased his sales by 300%. For sure it was due to Base, because otherwise I wouldn’t have known why he was struggling.”

“We can’t be in Istanbul, but we can easily see how the sales team is performing without calling them, bothering them with Skype calls or exchanging email.”

“We always struggled with document management. But with Sell, I can simply grab a file from my desktop and load it straight to the page. That’s extremely helpful for us.”

“We’re servicing such a high volume of requests at such an efficient level, that there’s no way I could choose another platform.”

“We haven’t needed to look elsewhere or switch to a different tool because if there’s anything that we don’t have or can’t do with Zendesk, there’s an add-on like Forethought or Lessonly that we can easily integrate.”

“Our revenue per user is higher when a customer is chatting with us versus browsing the site on their own. And, our conversion rate in chat is nine times higher than the standard conversion rate for customers using the site.”