“As someone new to the industry, everyone always said December is going to be your biggest month, but we didn’t know how drastic of a jump that would be. For us it was a 3x jump from the month before. Moving forward, now I know how to forecast for the …

“Customers have started serving themselves, creating tickets and finding relevant information on their own. As a result, they’re getting the transparency and visibility they’ve always wanted.”

"I’m happy today because last I looked he increased his sales by 300%. For sure it was due to Base, because otherwise I wouldn’t have known why he was struggling.”

“We have a hybrid approach going on where our account manage side is using the custom built proprietary system, and then the sales team uses Sell."

“Things were staying in the sales cycle too long. Now I can categorize which deals to work on and why.”

“Our company has successfully bounced back from the COVID-19 pandemic and our revenue is growing. Zendesk has helped us organize our customer support, reports, sales and leads very efficiently. We can now find relevant information at the click of a button.”

“Zendesk’s solutions are very intuitive. With a simple and straightforward design, our employees found it easy to familiarize themselves with its capabilities. Zendesk’s support team is always there if we need them. Our partners at NewWave were very instrumental in the successful implementation. We wouldn’t have made it without them.”

“We started using Sell nine months ago. Since then, we have had 1,000% growth. It was our biggest year so far. If we didn’t have a CRM like Sell, we would not have been able to do that because the information was scattered everywhere.”

“The wholesale team and customer service team often share customers. Wholesale is more of a sales-driven team, and I wanted something to support that. Since we were already using Zendesk, it made sense to connect the two with Support and Sell. Right now, our customer service agents can take wholesale …

“I personally save about 2.5 hours each week thanks to the Sell and Paycove integration. Paycove’s automated invoicing capabilities have also reduced the average number of days that our invoices remain open by 60%. So not only do I save time, but we also get our money faster.”

“Having a multichannel platform that enables a 360º view of the customer journey on a single screen brings a differentiated experience to our agents, facilitating the traceability and history of services for every customer."

“The partnership with Zendesk added greater intelligence to the CX processes and allowed us to understand in depth the concerns of our customers. Whether partner companies, suppliers, or customers, everyone has easier access to our business.”

“We haven’t needed to look elsewhere or switch to a different tool because if there’s anything that we don’t have or can’t do with Zendesk, there’s an add-on like Forethought or Lessonly that we can easily integrate.”

“Our revenue per user is higher when a customer is chatting with us versus browsing the site on their own. And, our conversion rate in chat is nine times higher than the standard conversion rate for customers using the site.”

“It’s a nice level foundation for sales strategy and sales tactics. It’s very methodical. Sell has honed us in as process driven.”