“Sunshine Conversations is the keystone of the scalability of our customer service operations, breaking down barriers and adding value in every single interaction between the customer and the customer service agent.”

“As our business needs evolve, I see Base being right there beside us, able to iterate and adjust as we need and move forward into the future.”

“I’m not double-handling my data. Base is able to do what I need.”

“We have anywhere from 50-70 calls done per day by six people. With Salesforce your reps are spending 5 minutes or more clicking through tabs. It’s not ideal. But now, call after call, deal after deal, I know that the time saved with Sell adds up.”

“Today we’re able to reach out to a larger audience. This wasn’t possible before, and it wouldn’t have been possible without Sell.”

“From a management perspective, Sell has given us a world of information through reporting insights. Likewise for our sales, the quality of service we can now offer our clients is far superior to where it was before.”

“Apollo has been able to tell us which lead sources and competitors we should be going after, and the right reps to take on these deals. I’m super impressed by the level of insight our team can achieve with Apollo, and can’t wait to continue capturing and analyzing our data …

“Without Zendesk and new channels like chat, I would have had to hire 12 more agents to handle our current volume of contacts. And even then we’d still struggle to do better than a 24-hour average response time if we were doing things the old way.”

“Customers have started serving themselves, creating tickets and finding relevant information on their own. As a result, they’re getting the transparency and visibility they’ve always wanted.”

“With Zendesk, we can gauge customer satisfaction on a real-time basis and also give our customers visibility of what is happening with the tickets they have submitted.”

“I love the flexibility of Zendesk’s products. I know as we build and grow that we’re going to need tools that talk to each other, and Zendesk’s products all play nicely together.”

“We love that Sell doesn’t heavily restrict API calls, so we were able to rapidly test the Paycove integration without hitting any limits. Sell’s support team has been extremely helpful as well. The best part is that the API is constantly being updated and innovated, so you know that when …

“We knew that Sell has a stellar API, so we figured building our own invoicing solution and integrating it with Sell would be the ticket.”

“Base saves time. In terms of productivity, you’re not taking your 8-10 hour day and scrambling here and there to try and piece together something. Everything is in one spot, and you can focus on pushing deals through the pipeline, one after another.”

“We started using Sell nine months ago. Since then, we have had 1,000% growth. It was our biggest year so far. If we didn’t have a CRM like Sell, we would not have been able to do that because the information was scattered everywhere.”