85 Zendesk Sell Testimonials

“Usage was less than 20% with our old tool. Now nearly 100% of our reps use Base – even our seasoned reps. Base has gotten full adoption across our sales team.”

"Without a doubt, the Sell and Zendesk integration has improved our customer experience by aligning sales and support and providing them with the context they need to close more deals and delight our customers."

“Zendesk’s Professional Services team was the real driver for our successful, on-time rollout of Zendesk.”

"We knew that what we would get with Sell is a partner who was understanding that we aren’t the largest sales organization in the world, but we’re a medium-size company that is growing rapidly. We need something to grow with us."

"Just in the first training, everybody was on their smartphone, and it didn’t take long for them to start using Sell. That was just amazing because even after many trainings [with the prior CRM], the product was not accepted as much because it was hard to use."

"Sell came in and tackled a very tough customization and implementation and the results are stunning. And, even better, our sales and operations people in the field actually like using it! Sell is our flashlight. I don’t know how we would have made it this far without the tools that Sell built for us."

“The wholesale team and customer service team often share customers. Wholesale is more of a sales-driven team, and I wanted something to support that. Since we were already using Zendesk, it made sense to connect the two with Support and Sell. Right now, our customer service agents can take wholesale orders. They’ll do basic needs, and then my wholesale agent will take care of the very detailed stuff.”

"I spent a lot of time searching for the right solution for my business, and Sell was the obvious choice."

“An API is often described as a connector. But for us the Sell API allows us to better help our customers by letting us achieve a true two-way sync with their data. Thanks to the Sell API we’ve made genuine progress in creating a product that actually communicates with user data instead of simply connecting to it.”

“Base saves time. In terms of productivity, you’re not taking your 8-10 hour day and scrambling here and there to try and piece together something. Everything is in one spot, and you can focus on pushing deals through the pipeline, one after another.”

“Every time I asked Salesforce for a feature, they suggested I use a plugin or add-on. So in order to get the solution I wanted, I would have had to purchase four subscriptions through four separate companies. If one of those companies stopped supporting the product, I would have to search for another solution.”

“I love the flexibility of Zendesk’s products. I know as we build and grow that we’re going to need tools that talk to each other, and Zendesk’s products all play nicely together.”

"Sell has effectively centralized our sales processes, activities and information. It has totally transformed our pipeline visibility and makes sales easier for everyone at our company, from reps, to managers, to execs."

“This ability to track better and more accurate information allows us to coordinate our service deliverables to clients better and give them a more complete product. It helps make us a better broker.”

“Having a multichannel platform that enables a 360º view of the customer journey on a single screen brings a differentiated experience to our agents, facilitating the traceability and history of services for every customer."