"Customer feedback is now at the heart of our Customer Experience strategy at Wavy, and thanks to Zendesk, we have been able to better respond to it, develop it, and enhance it."

“We wanted a platform that gives agents a better experience, and leads to better CX. Zendesk was a great choice.”

“We can’t be in Istanbul, but we can easily see how the sales team is performing without calling them, bothering them with Skype calls or exchanging email.”

“Every time I asked Salesforce for a feature, they suggested I use a plugin or add-on. So in order to get the solution I wanted, I would have had to purchase four subscriptions through four separate companies. If one of those companies stopped supporting the product, I would have to …

“Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation.”

"Rather than focusing on leads that have a low chance of success, Sell enables our reps to hone in on the most successful advertisers and grow our relationships with those partners."

"Sell has effectively centralized our sales processes, activities and information. It has totally transformed our pipeline visibility and makes sales easier for everyone at our company, from reps, to managers, to execs."

“This ability to track better and more accurate information allows us to coordinate our service deliverables to clients better and give them a more complete product. It helps make us a better broker.”

“Before Sell we were primarily cold calling. But when we looked at Sell we found that our email campaigns were in fact more successful than we realized. Knowing this was crucial to making our outreach efforts more successful.”

“Before Sell, something as simple as moving between our contacts and deals was a nightmare. Everything was compartmentalized and nothing was easily accessible.”

"The moment we implemented Sell, we had an immediate window into the world of our sales team across Australia and New Zealand. Having Sell on board gives us insight into customer needs that help us decide what direction to take our business."

“With such high levels of platform adoption, getting accurate, quality data with Sell is easy.”

“Apollo has been able to tell us which lead sources and competitors we should be going after, and the right reps to take on these deals. I’m super impressed by the level of insight our team can achieve with Apollo, and can’t wait to continue capturing and analyzing our data …

“We’re servicing such a high volume of requests at such an efficient level, that there’s no way I could choose another platform.”

"Our fully trained team went from solving 8 tickets per hour to an average of 16 tickets per hour. That's because we're tracking every single metric possible, allowing us to continuously improve our results,”