"Our fully trained team went from solving 8 tickets per hour to an average of 16 tickets per hour. That's because we're tracking every single metric possible, allowing us to continuously improve our results,”

“Reps used to spend so much time making checklists and Google docs trying to keep everything organized. Being able to replace those couple hours each day with a tool that does those things for us has been amazing. Now we can’t imagine our world without Base.”

“As someone new to the industry, everyone always said December is going to be your biggest month, but we didn’t know how drastic of a jump that would be. For us it was a 3x jump from the month before. Moving forward, now I know how to forecast for the …

"Sell came in and tackled a very tough customization and implementation and the results are stunning. And, even better, our sales and operations people in the field actually like using it! Sell is our flashlight. I don’t know how we would have made it this far without the tools that …

"I’m happy today because last I looked he increased his sales by 300%. For sure it was due to Base, because otherwise I wouldn’t have known why he was struggling.”

“We can’t be in Istanbul, but we can easily see how the sales team is performing without calling them, bothering them with Skype calls or exchanging email.”

“Sunshine Conversations is the keystone of the scalability of our customer service operations, breaking down barriers and adding value in every single interaction between the customer and the customer service agent.”

“Customers have started serving themselves, creating tickets and finding relevant information on their own. As a result, they’re getting the transparency and visibility they’ve always wanted.”

“With Zendesk, we can gauge customer satisfaction on a real-time basis and also give our customers visibility of what is happening with the tickets they have submitted.”

“With live video, when something goes wrong you really need somebody right there, When they’re on their live video settings page, the Zendesk Chat widget appears and they can just open the widget right there and talk to an agent if they need help.”

“Zendesk’s Professional Services team was the real driver for our successful, on-time rollout of Zendesk.”

"Zendesk Sell is an easy to use solution that helps everyone collaborate on different accounts, and gives everyone visibility into ongoing activities and captures institutional knowledge, which is important especially as we're growing really rapidly."

“We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”

“Zendesk Sell has an intuitive user interface, competitive pricing, excellent security, and a variety of must-have features for a small sales team.”

“Freshly has been able to collaborate with our sales and support communications in one place with Zendesk. And we did it without a team of consultants, a bunch of foreign tools and complex features which we did not want. Zendesk Sell gave us everything we needed to get started quickly.”