“The partnership with Zendesk added greater intelligence to the CX processes and allowed us to understand in depth the concerns of our customers. Whether partner companies, suppliers, or customers, everyone has easier access to our business.”

“The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box.”

"I spent a lot of time searching for the right solution for my business, and Sell was the obvious choice."

“From a management perspective, Sell has given us a world of information through reporting insights. Likewise for our sales, the quality of service we can now offer our clients is far superior to where it was before.”

“The reporting tools in Base are awesome. They’re a pleasure to look at and insightful. Managing the sales opportunities pipeline is super easy.”

“We wanted a platform that gives agents a better experience, and leads to better CX. Zendesk was a great choice.”

“Before Zendesk, we were working out of spreadsheets. It wasn’t scalable. People were contacting the same customer twice. It wasn’t working.”

“We really couldn’t dig into the data. So Sell has really taken us to the next level as far as being able to do a lot more with the data that we compiled.”

“Having a multichannel platform that enables a 360º view of the customer journey on a single screen brings a differentiated experience to our agents, facilitating the traceability and history of services for every customer."

“We started using Sell nine months ago. Since then, we have had 1,000% growth. It was our biggest year so far. If we didn’t have a CRM like Sell, we would not have been able to do that because the information was scattered everywhere.”

"The moment we implemented Sell, we had an immediate window into the world of our sales team across Australia and New Zealand. Having Sell on board gives us insight into customer needs that help us decide what direction to take our business."

“With such high levels of platform adoption, getting accurate, quality data with Sell is easy.”

“A unified customer view means richer customer conversations with deeper communications.”

“We haven’t needed to look elsewhere or switch to a different tool because if there’s anything that we don’t have or can’t do with Zendesk, there’s an add-on like Forethought or Lessonly that we can easily integrate.”

“Our revenue per user is higher when a customer is chatting with us versus browsing the site on their own. And, our conversion rate in chat is nine times higher than the standard conversion rate for customers using the site.”