“Zendesk has been pretty awesome in that respect. We’re doing all of the social, we’re doing all of our inbound inquiries, all the chats, and we’re doing all the click-and-collect. We’re making the most of the platform, that’s for sure."
“Zendesk products have allowed us to deliver better support to all our clients. The agility with which we can implement new features and workflows is a key element to our success.”
“Zendesk has the potential to be the tool that centralizes the entire service model of the written channel between our clients and the bank, and this includes both servicing service and service from offices. It is valued positively in our application architecture map as an important piece in our strategy.”
"Once you understand how to leverage Zendesk’s features, it empowers you in ways other solutions don’t. The payoff, in terms of relevance and functionality, is significantly greater."
"With help from Zendesk, we were able to scale our support team while maintaining an optimized headcount and lowered costs."
"Zendesk brings more consolidation of tools, more insights into customer experiences, more empowerment for our teams, more communication channels, and more assistive technologies. Our internal communications and our approach to technology have been streamlined, positively affecting our return on investment."
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