“Zendesk has helped our teams work smarter, which has improved overall customer experience. By aggregating all our channels into one interface, it allows for a great omnichannel experience. We also don't need to switch between different platforms to assist customers on the channel of their choice, which retains their interest in digital services.”
“Bukalapak wants to become the best customer service provider in the Indonesian ecommerce space, and we see Zendesk as the way forward to achieve that.”
“Today, we’re meeting 90 to 95 percent of our SLAs. Instead of 24 hours, we resolve tickets in one hour. We also reply within an hour on average instead of a day. This progress is something we all take pride in.”
"Once you understand how to leverage Zendesk’s features, it empowers you in ways other solutions don’t. The payoff, in terms of relevance and functionality, is significantly greater."
"With help from Zendesk, we were able to scale our support team while maintaining an optimized headcount and lowered costs."
"Zendesk brings more consolidation of tools, more insights into customer experiences, more empowerment for our teams, more communication channels, and more assistive technologies. Our internal communications and our approach to technology have been streamlined, positively affecting our return on investment."
FeaturedCustomers has 1,829,316+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.