“Zendesk has support videos that are very good, and whenever we’ve asked for chat support, we’ve received it quickly. That’s not something I can say for many other SaaS companies, frankly.”
“Before Zendesk Support, Guide, Chat, and Talk, there were many missed opportunities. Our online presence is now our biggest store, and we’re only at the beginning of what we can do with our digital experience. We’re excited to see where Zendesk takes us.”
“If customers are chatting with us, they should recognize that they’re chatting with Viaplay. Implementing text messaging was extremely simple, and Zendesk’s analytics have been really good and easy to navigate. We can dig into reports to find the information we need.”
"Once you understand how to leverage Zendesk’s features, it empowers you in ways other solutions don’t. The payoff, in terms of relevance and functionality, is significantly greater."
"With help from Zendesk, we were able to scale our support team while maintaining an optimized headcount and lowered costs."
"Zendesk brings more consolidation of tools, more insights into customer experiences, more empowerment for our teams, more communication channels, and more assistive technologies. Our internal communications and our approach to technology have been streamlined, positively affecting our return on investment."
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