"One of the advantages of working with Zendesk has been the extra support we’ve received from them to optimise the daily usage of the tool. There’s an extended self-help community that gives us access to insights and best practices from industry leaders, of which we’ve implemented and seen great results."

"With help from Zendesk, we were able to scale our support team while maintaining an optimized headcount and lowered costs."

“We’re getting through tickets faster, and customers are happier because we’re able to respond more quickly.”

“With Zendesk AI, we are able to offer improved self-service, reduce resolution time, and boost efficiency. AI takes care of repetitive inquiries leaving us with more time to focus on issues that require more personalized service."

“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered and was really straightforward for us to enable and test."

“Zendesk AI certainly improved our understanding and appreciation of what a well-managed AI solution can give our organization. We see that AI is going to improve the quality of our contact resolution, the efficiency of the team, and the overall customer journey.”

"Many people are familiar with Zendesk, which has made it easier to onboard many new users and work with different partners. And since we’ve had it around for nine years, it’s generally easier to train employees in trying out a new workflow or system. This has really helped us in …

“The great thing about Zendesk is that it’s such a common tool and so easy to build for. We can go into the future knowing we won’t be left behind, because anyone building new tools and new functionality with AI is going to make sure it works with Zendesk.”

“We serve up to 70,000 tickets per month with a very small group of people, so having an easy-to-use platform is important. Since moving to Zendesk, functionality became way more stable and we now answer 98 percent of our calls.”

“We had different systems for ticket communication, chat, and phone, so we couldn’t see one single source of truth across all interactions. We needed to unify our support teams around the same system and the same reporting, and we were able to consolidate all three channels in Zendesk, which is …

“It was a flawless experience, The replacement process was fast and easy."

"To scale effectively in a smart way, employers need to deliver solutions that enable self-service. Our goal is to make this as easy as possible using technology, and Zendesk has served this purpose."

“Zendesk integrations provide great visibility into the business and help drive one-touch interactions.”

“A good reputation is essential in the courier industry. That’s earned through effective communication and customer service. Providing great service is not as simple as ‘pick up and deliver’. You need to pick up, communicate, and deliver. Communication is vital for success.”

“We built functionality and operate Zendesk workflows to get calls and chats answered within 30 seconds or less. We’ve heard from our customers that they love how easy it is to quote in our system, and that’s helped build our reputation.”