330 Zendesk Messaging Testimonials

“Zendesk reporting gives us the data we need to learn about our customers. Collecting all that data in one platform is going to help us grow our company and improve the guest experience.”

"There were times we had to shut live chat down entirely. We were attracted to Zendesk because it is a more robust chat software. After starting with chat, we then began a broader conversation about consolidating everything into a seamless omnichannel customer experience."

"The best thing that Zendesk offers is the customizable dashboard. We have a single place where we can look at all our customer touchpoints."

“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered and was really straightforward for us to enable and test."

“Zendesk AI certainly improved our understanding and appreciation of what a well-managed AI solution can give our organization. We see that AI is going to improve the quality of our contact resolution, the efficiency of the team, and the overall customer journey.”

"Many people are familiar with Zendesk, which has made it easier to onboard many new users and work with different partners. And since we’ve had it around for nine years, it’s generally easier to train employees in trying out a new workflow or system. This has really helped us in our expansion over the years."

“The great thing about Zendesk is that it’s such a common tool and so easy to build for. We can go into the future knowing we won’t be left behind, because anyone building new tools and new functionality with AI is going to make sure it works with Zendesk.”

“We serve up to 70,000 tickets per month with a very small group of people, so having an easy-to-use platform is important. Since moving to Zendesk, functionality became way more stable and we now answer 98 percent of our calls.”

“We had different systems for ticket communication, chat, and phone, so we couldn’t see one single source of truth across all interactions. We needed to unify our support teams around the same system and the same reporting, and we were able to consolidate all three channels in Zendesk, which is amazing from a support perspective.”

“It was a flawless experience, The replacement process was fast and easy."

"To scale effectively in a smart way, employers need to deliver solutions that enable self-service. Our goal is to make this as easy as possible using technology, and Zendesk has served this purpose."

“Zendesk integrations provide great visibility into the business and help drive one-touch interactions.”

“A good reputation is essential in the courier industry. That’s earned through effective communication and customer service. Providing great service is not as simple as ‘pick up and deliver’. You need to pick up, communicate, and deliver. Communication is vital for success.”

“We built functionality and operate Zendesk workflows to get calls and chats answered within 30 seconds or less. We’ve heard from our customers that they love how easy it is to quote in our system, and that’s helped build our reputation.”

“I’ve always been a big Zendesk fan. Zendesk has really easy APIs and systems. That allows us to do a lot of things that you just can’t do on other systems.”