330 Zendesk Messaging Testimonials

"Our customers’ issues are important to us. So if it’s a complex query, a specialized agent comes in to resolve it and elevate the experience.”

“We've doubled our capacity, and Zendesk has been instrumental in making that possible.”

“I cannot speak highly enough of Zendesk and the integrations and third-party apps you have. If you don't have an out-of-the-box solution for it, you have a partner that provides a solution for us.”

"We need to provide great customer service 100% of the time. Zendesk QA has helped us maintain focus on the consistency of quality and identify specific areas where we need to improve."

“Zendesk AI exceeded my expectations and the capabilities offered were much better than what I’d seen with other products on the market.”

"The use of Zendesk solutions is so aligned with the purpose of offering to the consumer that, today, it allows us to have a dedicated team to retain customers and recommend new products."

“For FOX Sports, providing first-class customer support to meet the needs and address the concerns of its users is crucial.”

"Zendesk has become an indispensable part of our business. It allows us to deliver quality service online, just as customers would experience in-stores. That way, they can always shop with us without worries."

"Customers are appreciative of the improved service. Today, our CSAT score is at 94 percent, which is 14 percent higher than the retail industry benchmark and 10 percent greater than our previous score."

"One of the advantages of working with Zendesk has been the extra support we’ve received from them to optimise the daily usage of the tool. There’s an extended self-help community that gives us access to insights and best practices from industry leaders, of which we’ve implemented and seen great results."

“Saying yes to projects outside of the support queue helped us demonstrate our knowledge and expertise to leadership in a new way. The investment in CX has shown that we are more than a reactive support center. We’ve been able to show the ROI, not just financially, but in our ability to build cross-functional relationships.”

“The Expand feature is great because our online agents may be chatting with up to seven people at once. They can just type in a few words and get a fully fleshed out response that is conversational and empathetic. That’s been a game changer for us.”

“If you want to be customer obsessed, you need a tool that you can trust to not only give you the right information, but also let you access it in the easiest way. That’s where Zendesk is a differentiator in the CX space.”

“You have to differentiate yourself in service these days and do that by delivering an awesome experience, even if you’re a product company. This is why we embrace everything from the tech perspective.”

“With Zendesk AI, we are able to offer improved self-service, reduce resolution time, and boost efficiency. AI takes care of repetitive inquiries leaving us with more time to focus on issues that require more personalized service."