330 Zendesk Messaging Testimonials

“The brilliance of what Zendesk helped us build is that we have all the information so we know when to come into the conversation. It’s that balance between the proactive automated messaging with the more personalized interaction.”

“With chat, our agents can handle multiple customer requests at the same time and are much more efficient versus phone or email support. And Guide lets customers skip speaking to an agent all together. Without Zendesk, we’d likely need to triple our team from 70 agents to more than 200.”

"Zendesk’s Professional Services team was the real driver for our successful, on-time rollout of Zendesk."

“I cannot speak highly enough of Zendesk and the integrations and third-party apps you have. If you don't have an out-of-the-box solution for it, you have a partner that provides a solution for us.”

“I wanted to completely overhaul the way we communicate with customers. What we needed was an external platform that would bring our channels together, make everything more transparent, and also make life easier for our employees.”

“It was a pleasure to work with thyssenkrupp. Both sides have benefitted from this great collaboration, thanks to straightforward and friendly communication. Leafworks is proud to support thyssenkrupp to improve its CX and achieve its digitalization aims.”

“We’re trying to understand these new patterns and new ways customers are interacting with us, so we can adjust our staffing and scheduling agents appropriately. Because we support multiple time zones and six distinct languages, we have to make sure that those are covered by the right agents.”

“I can now start doing what workforce management professionals are supposed to do–planning, looking to the future, and strategically positioning the business so we can continue to grow and meet our goals.”

“The most important reason to start AI with Zendesk is I was able to implement AI immediately without any developer support. The fact that we can just switch it on is something we never thought possible.”

“We haven’t needed to look elsewhere or switch to a different tool because if there’s anything that we don’t have or can’t do with Zendesk, there’s an add-on like Forethought or Lessonly that we can easily integrate.”

“Our revenue per user is higher when a customer is chatting with us versus browsing the site on their own. And, our conversion rate in chat is nine times higher than the standard conversion rate for customers using the site.”

"We were able to comply with tight legislative requirements while maintaining excellence in customer service."

"The ACPC Online Helpdesk which serves as the ACPC's public assistance desk aims to streamline and make responses to inquiries more efficient and effective."

“Using Zendesk has helped us keep headcount low as we continue scaling. It was really important for us to not rely on dev resources for our product and to be able to implement Zendesk ourselves.”

“Having a proper Zendesk admin, guiding us through many changes and updates, has helped us free up bandwidth for other things, and drastically improved the quality of our reporting, tagging system, macros, triggers, and automations."