330 Zendesk Messaging Testimonials

“As the migration of telephone voice support to digital service channels like chat and WhatsApp increases, our aim is to continue to extend Zendesk across our entire call center.”

"It depends on the needs of the market. Let’s take South Africa—we need to have phone support because the African markets have a stronger demand for phone support than email. Everybody has a mobile phone, but not everybody has an email address."

“The voice of the customer data from Zendesk is so powerful, we’ve been able to work smarter and cut unnecessary steps from the CX process. That ultimately helps reduce return rates and increase customer retention.”

“Insights on the kind of requests coming from customers can help you develop product features that truly meet customer needs and proactively identify issues before they worsen. That creates a positive impact on retention and customer satisfaction.”

“The Zendesk platform has played a big part in increasing our CSAT score, which has allowed us to better brand ourselves and build trust with our customers, which has positively impacted our revenue. Within the first year, the CSAT score increased 110 percent."

“We were looking for something that would take us into the future with best-of-breed tools, and Zendesk fits what we were looking for more than anything else.”

"By implementing Zendesk, we found more efficiencies. Now we’re staying on top of tickets, responding faster to customers, and getting through more tickets.”

"Bringing on Zendesk has shown us how we can scale, and that's really given us hope to say, 'Okay, this is the way forward to do this."

“We realized very quickly that making sure our customer support is the best in the field allows us to onboard very large companies. So we bring this ability to create programs around how to be highly successful with our tool.”

“Our close rate on sales has gone through the roof, increasing at least 75 percent. It’s a massive improvement, just based on the fact that we can respond quicker and nothing gets missed because it all goes through messaging.”

"The chat channel, with the AI-based virtual assistant, has helped us implement our strategy to direct the customer to the most efficient service channels, which allow self-service to resolve queries."

“Zendesk has the potential to be the tool that centralizes the entire service model of the written channel between our clients and the bank, and this includes both servicing service and service from offices. It is valued positively in our application architecture map as an important piece in our strategy.”

“Zendesk is directly contributing to enhancing our customer experience and satisfaction, which in turn improves retention, revenue, conversion, and word of mouth marketing.”

“Out of the box, the Zendesk Suite is really powerful. You create your account, plug in a few things, and just get going–which is awesome. And it goes all the way to heavy usage of the API, and even past that is writing custom apps.”

“For us, Zendesk is a necessity. I don’t think we would have seen Workrise grow to where we are now had we not made the transition onto the Zendesk platform.”