330 Zendesk Messaging Testimonials

“With Zendesk, automation creates the collection ticket and automatically sends the emails. This prevents agents from going through hundreds of tickets to do that work manually.”

"We switched from Salesforce's Service Cloud to Zendesk in large part because of GenAI functionality, but it's been a huge win outside of that. I'm optimistic that we might be able to add 1-2 pts of margin from the operational improvements enabled by this switch."

“We saw how our customer service team was working with Zendesk to become more efficient and improve the customer experience, and we decided to bring that magic to our internal employee operations.”

“Using Zendesk has helped us keep headcount low as we continue scaling. It was really important for us to not rely on dev resources for our product and to be able to implement Zendesk ourselves.”

“Having a proper Zendesk admin, guiding us through many changes and updates, has helped us free up bandwidth for other things, and drastically improved the quality of our reporting, tagging system, macros, triggers, and automations."

“Insights on the kind of requests coming from customers can help you develop product features that truly meet customer needs and proactively identify issues before they worsen. That creates a positive impact on retention and customer satisfaction.”

“The Zendesk platform has played a big part in increasing our CSAT score, which has allowed us to better brand ourselves and build trust with our customers, which has positively impacted our revenue. Within the first year, the CSAT score increased 110 percent."

“We were looking for something that would take us into the future with best-of-breed tools, and Zendesk fits what we were looking for more than anything else.”

"By implementing Zendesk, we found more efficiencies. Now we’re staying on top of tickets, responding faster to customers, and getting through more tickets.”

"Bringing on Zendesk has shown us how we can scale, and that's really given us hope to say, 'Okay, this is the way forward to do this."

“We realized very quickly that making sure our customer support is the best in the field allows us to onboard very large companies. So we bring this ability to create programs around how to be highly successful with our tool.”

“Our close rate on sales has gone through the roof, increasing at least 75 percent. It’s a massive improvement, just based on the fact that we can respond quicker and nothing gets missed because it all goes through messaging.”

"The chat channel, with the AI-based virtual assistant, has helped us implement our strategy to direct the customer to the most efficient service channels, which allow self-service to resolve queries."

“Zendesk has the potential to be the tool that centralizes the entire service model of the written channel between our clients and the bank, and this includes both servicing service and service from offices. It is valued positively in our application architecture map as an important piece in our strategy.”

“Zendesk is directly contributing to enhancing our customer experience and satisfaction, which in turn improves retention, revenue, conversion, and word of mouth marketing.”