330 Zendesk Messaging Testimonials

“Our team primarily serves customers through live chat and email. We try to leverage those real-time conversations and real-time engagements to make that personal connection, which is so meaningful to parents.”

“We saw how our customer service team was working with Zendesk to become more efficient and improve the customer experience, and we decided to bring that magic to our internal employee operations.”

"It depends on the needs of the market. Let’s take South Africa—we need to have phone support because the African markets have a stronger demand for phone support than email. Everybody has a mobile phone, but not everybody has an email address."

“As a customer-centric airline, it is essential that Cathay Pacific communicates with our customers on the channels they prefer. Messaging is fast becoming the preferred mode of communication for our customers and we’re looking forward to enhancing our customer experience with these new Zendesk capabilities.”

"The best thing that Zendesk offers is the customizable dashboard. We have a single place where we can look at all our customer touchpoints."

"Zendesk’s plug-and-play model helps us in a lot of ways. The support system, the services we are getting from Zendesk are excellent, which is why we choose to renew every year."

“What separates us from our competitors is our customer support. Zendesk enables us to address and prioritize issues quickly, and customers love working with our team.”

"We’re continuously launching new products and features and expanding into new markets, and Zendesk gives us the flexibility to scale based on our needs."

“The driver for us in moving to Zendesk was to empower our customer teams to be much more hands on in the development of ticket handling processes and configurations. Previously, when we used Salesforce Service Cloud, this all had to be done by system admins.”

“We were looking to consolidate all 10 brands into one platform. With so much transformation happening, we wanted to create the best experience for our agents and drive more efficiency and productivity. And we needed to do it quickly.”

“The work that we were doing with Zendesk was one of the highlights of that project, particularly in terms of the work with your professional services team. That team was very proactive in terms of suggesting solutions.”

“Why have we stayed with Zendesk for so long? Mainly because of the great collaboration with the Zendesk account teams and because the platform is so user-friendly for our agents. There is an option to customize just about everything to meet the specific needs of our business.”

“We believe our employees are the number one driver of members being successful in their journey and delivering our business goals, In creating an engaging, fun and rewarding culture, we have also cultivated an environment of continuous process improvement that has translated to tangible return on investment and value for our clients and company.”

“We were able to go to leadership and say ‘we can handle this growth, we can scale, and we can still deliver an exceptional student experience while saving you money."

“Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform.”