"Zendesk brings more consolidation of tools, more insights into customer experiences, more empowerment for our teams, more communication channels, and more assistive technologies. Our internal communications and our approach to technology have been streamlined, positively affecting our return on investment."

"When a person takes the time to contact us, they deserve everything we have in return. We all have a limited amount of time, and if someone is taking some of that time to write us about our product, it is incumbent on us to take the time to form …

“What I like about Zendesk is that it lends itself to an iterative approach that we can build and tweak as we go. Zendesk is easier to interact with, it has a cleaner, more modern interface, and it is easy for us to tailor it to our needs.”

“Zendesk has really let us be nimble and act quickly, which definitely is something that, through my first almost three months here, has been a huge theme—just moving forward, getting stuff done as quickly and effectively as possible.”

"We saved hiring 50 to 100 employees by optimizing and integrating Zendesk with our other systems. I think our organization would be at least double the size if we hadn't integrated deeper with Zendesk.”

“Zendesk and their willingness to connect with our teams to provide meaningful insights allowed us to make necessary changes to our technical architecture and enabled us to meet the demands as we’ve expanded in volume and users. We wouldn’t have been able to quickly set ourselves up for success without …

“We’ve been able to leverage our outsourced care partners and lower our cost per contact because of the rigor and processes we could not have implemented without Zendesk.”

"I think that Zendesk is one of the best customer care tools on the market, especially when it comes to user experience, across agents and coordinators and supervisors. From a user experience point of view, it was what we were looking for.”

“We want to use WhatsApp as a communication and reservation channel, [so we can offer] fast and quality service.”

“It was very easy to get Zendesk up and running. It was just like the flick of a switch.”

"We’re very lucky to have used Zendesk since day one. We wouldn’t be able to manage our ticket volume or run our support team using email or Google sheets."

“Using Zendesk is a delightful journey—whether you’re an analyst, an agent, or an internal products specialist. It has made our customer service team faster, more efficient, and happier.”

“We love working with the Zendesk customer success team. They have great suggestions for how to scale our operations and help us see where we stand in terms of industry benchmarks. I know whenever I have a question, they’re there to help.”

“With so many tasks flying around across the business in different formats, it was almost impossible to track progress and issue resolution. With Zendesk, we can track everything from a single platform and have much better visibility.”

“While many retailers are targeting the tourists and expats in the Middle East, our biggest brands are focused on catering towards the Gulf female community and in fact, we are one of the largest private sector employers of women in Saudi Arabia. As part of this, the lifetime value of …