330 Zendesk Messaging Testimonials

“The brilliance of what Zendesk helped us build is that we have all the information so we know when to come into the conversation. It’s that balance between the proactive automated messaging with the more personalized interaction.”

“With chat, our agents can handle multiple customer requests at the same time and are much more efficient versus phone or email support. And Guide lets customers skip speaking to an agent all together. Without Zendesk, we’d likely need to triple our team from 70 agents to more than 200.”

"Zendesk’s Professional Services team was the real driver for our successful, on-time rollout of Zendesk."

"We saved hiring 50 to 100 employees by optimizing and integrating Zendesk with our other systems. I think our organization would be at least double the size if we hadn't integrated deeper with Zendesk.”

“Zendesk and their willingness to connect with our teams to provide meaningful insights allowed us to make necessary changes to our technical architecture and enabled us to meet the demands as we’ve expanded in volume and users. We wouldn’t have been able to quickly set ourselves up for success without that.”

“We’ve been able to leverage our outsourced care partners and lower our cost per contact because of the rigor and processes we could not have implemented without Zendesk.”

"I think that Zendesk is one of the best customer care tools on the market, especially when it comes to user experience, across agents and coordinators and supervisors. From a user experience point of view, it was what we were looking for.”

“We want to use WhatsApp as a communication and reservation channel, [so we can offer] fast and quality service.”

“It was very easy to get Zendesk up and running. It was just like the flick of a switch.”

"We’re very lucky to have used Zendesk since day one. We wouldn’t be able to manage our ticket volume or run our support team using email or Google sheets."

“Using Zendesk is a delightful journey—whether you’re an analyst, an agent, or an internal products specialist. It has made our customer service team faster, more efficient, and happier.”

“We love working with the Zendesk customer success team. They have great suggestions for how to scale our operations and help us see where we stand in terms of industry benchmarks. I know whenever I have a question, they’re there to help.”

“With so many tasks flying around across the business in different formats, it was almost impossible to track progress and issue resolution. With Zendesk, we can track everything from a single platform and have much better visibility.”

“While many retailers are targeting the tourists and expats in the Middle East, our biggest brands are focused on catering towards the Gulf female community and in fact, we are one of the largest private sector employers of women in Saudi Arabia. As part of this, the lifetime value of our customers, and building customer loyalty and trust, is critical to our growth and brand reputation.”

“As a customer-centric airline, it is essential that Cathay Pacific communicates with our customers on the channels they prefer. Messaging is fast becoming the preferred mode of communication for our customers and we’re looking forward to enhancing our customer experience with these new Zendesk capabilities.”