330 Zendesk Messaging Testimonials

“Zendesk Support provides us with a clear overview of the most important KPIs for our business. It’s a vital part of our operations at Miinto.”

“We were looking for a consolidated base that would bring all of our teams together and allow them to be able to communicate efficiently with each other and with customers to maintain that centralized knowledge.”

"We saved hiring 50 to 100 employees by optimizing and integrating Zendesk with our other systems. I think our organization would be at least double the size if we hadn't integrated deeper with Zendesk.”

“Zendesk has really let us be nimble and act quickly, which definitely is something that, through my first almost three months here, has been a huge theme—just moving forward, getting stuff done as quickly and effectively as possible.”

“Zendesk and their willingness to connect with our teams to provide meaningful insights allowed us to make necessary changes to our technical architecture and enabled us to meet the demands as we’ve expanded in volume and users. We wouldn’t have been able to quickly set ourselves up for success without that.”

“We’ve been able to leverage our outsourced care partners and lower our cost per contact because of the rigor and processes we could not have implemented without Zendesk.”

"I think that Zendesk is one of the best customer care tools on the market, especially when it comes to user experience, across agents and coordinators and supervisors. From a user experience point of view, it was what we were looking for.”

“We want to use WhatsApp as a communication and reservation channel, [so we can offer] fast and quality service.”

“It was very easy to get Zendesk up and running. It was just like the flick of a switch.”

"We’re very lucky to have used Zendesk since day one. We wouldn’t be able to manage our ticket volume or run our support team using email or Google sheets."

“Using Zendesk is a delightful journey—whether you’re an analyst, an agent, or an internal products specialist. It has made our customer service team faster, more efficient, and happier.”

“We love working with the Zendesk customer success team. They have great suggestions for how to scale our operations and help us see where we stand in terms of industry benchmarks. I know whenever I have a question, they’re there to help.”

“With so many tasks flying around across the business in different formats, it was almost impossible to track progress and issue resolution. With Zendesk, we can track everything from a single platform and have much better visibility.”

“While many retailers are targeting the tourists and expats in the Middle East, our biggest brands are focused on catering towards the Gulf female community and in fact, we are one of the largest private sector employers of women in Saudi Arabia. As part of this, the lifetime value of our customers, and building customer loyalty and trust, is critical to our growth and brand reputation.”

“As a customer-centric airline, it is essential that Cathay Pacific communicates with our customers on the channels they prefer. Messaging is fast becoming the preferred mode of communication for our customers and we’re looking forward to enhancing our customer experience with these new Zendesk capabilities.”