330 Zendesk Messaging Testimonials

“We chose Zendesk because it makes integration easy. It gives us a lot of freedom and we don’t need to develop anything internally to integrate new features. We can move ahead quickly without it causing drag.”

"The shift to a proactive HR approach marks a transformative step in how we anticipate and meet the evolving needs of our employees."

“Zendesk helped our team both survive and also thrive in a fast-growth stage. I’m really, really grateful for what Zendesk has done for us.”

“Zendesk has simply made our job so much easier in maintaining our high standards both prior to and throughout this pandemic. We have more visibility seeing trends from our customers and tracking what our internal teams are doing. At the end of the day, we can ensure a more well-rounded experience so our customers–be it a teacher, student, administrator, or parent–can find the support they need quickly.”

“Our resources have been used by record numbers since the pandemic with teachers working from home, students accessing our product remotely, and all of our support team also being at home. Zendesk has enabled us to provide the real-time support needed, keeping everything up to date and accurate. If we didn’t have this visibility through Zendesk, it would have been much more complex for our team to manage through a pandemic.”

“Our agents really appreciate Zendesk because their work can be measured. There’s calculation of their productivity and performance. It’s really transparent and the agents are so happy to have that information.”

“Zendesk gave us the best practices we needed right out of the box to manage customer support for all of our acquired businesses from one central platform. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.”

“The fact that we can set up different views in Zendesk, and that all our platforms are connected has really helped. We can also pass chats back and forth, which almost replicates how we would handle phones in the office. So that helps us stay connected in real time.”

“We grow side-by-side with Zendesk because it’s innovating to improve customer experience; we can take that improvement and apply it to our own operations.”

“Zendesk has support videos that are very good, and whenever we’ve asked for chat support, we’ve received it quickly. That’s not something I can say for many other SaaS companies, frankly.”

“Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support during implementation, which helped us to accelerate adding Zendesk to our organization.”

“With Zendesk, we could set up really good automations. In the past, we were just wasting time doing it manually. We’ve started getting rid of the mundane tasks so we could focus energy on other stuff.”

“We have everything readily available within Zendesk, and it’s very, very easy to translate that into an opinion that’s heard by the product teams.”

“Zendesk has really let us be nimble and act quickly, which definitely is something that, through my first almost three months here, has been a huge theme—just moving forward, getting stuff done as quickly and effectively as possible.”

"We saved hiring 50 to 100 employees by optimizing and integrating Zendesk with our other systems. I think our organization would be at least double the size if we hadn't integrated deeper with Zendesk.”