“Zendesk and their willingness to connect with our teams to provide meaningful insights allowed us to make necessary changes to our technical architecture and enabled us to meet the demands as we’ve expanded in volume and users. We wouldn’t have been able to quickly set ourselves up for success without …

“Zendesk allows us better mastery of customer service and to execute on a global vision. With global oversight, we know exactly what our priorities are and can identify and remedy any friction points for our customers.”

“Zendesk allows us to ensure continuity of customer interactions across all channels. This means that if a customer calls with an initial enquiry and then follows up via email or Facebook Messenger, our agents will be able to identify them as the same person, giving them all the context they …

“Zendesk enables a faster first response to our shoppers and helps us onboard our merchants onto our platform a lot quicker.”

“Zendesk has simply made our job so much easier in maintaining our high standards both prior to and throughout this pandemic. We have more visibility seeing trends from our customers and tracking what our internal teams are doing. At the end of the day, we can ensure a more well-rounded …

“Our resources have been used by record numbers since the pandemic with teachers working from home, students accessing our product remotely, and all of our support team also being at home. Zendesk has enabled us to provide the real-time support needed, keeping everything up to date and accurate. If we …

“Our agents really appreciate Zendesk because their work can be measured. There’s calculation of their productivity and performance. It’s really transparent and the agents are so happy to have that information.”

“Zendesk gave us the best practices we needed right out of the box to manage customer support for all of our acquired businesses from one central platform. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.”

“The fact that we can set up different views in Zendesk, and that all our platforms are connected has really helped. We can also pass chats back and forth, which almost replicates how we would handle phones in the office. So that helps us stay connected in real time.”

“We grow side-by-side with Zendesk because it’s innovating to improve customer experience; we can take that improvement and apply it to our own operations.”

“Zendesk has support videos that are very good, and whenever we’ve asked for chat support, we’ve received it quickly. That’s not something I can say for many other SaaS companies, frankly.”

“Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support during implementation, which helped us to accelerate adding Zendesk to our organization.”

“With Zendesk, we could set up really good automations. In the past, we were just wasting time doing it manually. We’ve started getting rid of the mundane tasks so we could focus energy on other stuff.”

“We have everything readily available within Zendesk, and it’s very, very easy to translate that into an opinion that’s heard by the product teams.”

“Zendesk has really let us be nimble and act quickly, which definitely is something that, through my first almost three months here, has been a huge theme—just moving forward, getting stuff done as quickly and effectively as possible.”