"One of the most magical things about Vimeo is how much of an influence our support team has been able to have on our product over time."

“I hadn’t used a solution like Zendesk before. At first I was intimidated, and then two weeks later I’m setting up triggers and doing everything else.”

"I can now focus on 10 employee superstars, rather than having 12 team members that aren't as strong. The efficiency gains that we've seen mean that during peak periods, we don't have to recruit extra staff."

“We’ve been using Zendesk since the very beginning. It was totally plug and play, and easy to roll out to customers, but also gave us the ability to heavily customize the way we use it. Zendesk also seamlessly works with the other solutions we use.”

“The first day we started using Zendesk, our fastest agent, who normally resolves twice as many tickets as anyone else, said immediately that she was now even faster. Zendesk’s workflows and UI are designed for efficiency.”

"It has been really great to be able to have a tool that does everything that we need it to do. We’ll definitely be growing a lot with Zendesk in the future.”

“Zendesk allows us to ensure continuity of customer interactions across all channels. This means that if a customer calls with an initial enquiry and then follows up via email or Facebook Messenger, our agents will be able to identify them as the same person, giving them all the context they …

“Conversations such as these are truly rewarding. They show us that we must be doing something right, and they encourage us to keep dedicating everything we do to our customers.”

“It’s insane. Our base support volume basically was halved because a lot of the noise was just making sure consumers had the right information about our product. When you serve through restaurants, people aren’t seeing your packaging, and they’re not seeing the nutrition label or ingredient list, but they want …

“The good thing is that now all of these just go straight into Zendesk. Zendesk Chat and the “call me back” option are integrated into Zendesk Support, too.”

“I honestly don't think that there should be any fear around chat. It provides a better, low-effort support experience for customers. It also helped decrease volume on other channels.”

“Knowing that Chat is a Zendesk product and integrates really well, we chose to go with Chat. It was super seamless and seemed like the obvious choice. That really made Chat feel like the right choice.”

"Zendesk lets us anticipate what customers want, quickly solve their problems, and help customers help themselves. Even though they can always call us and we pick up the phone in around 41seconds."

"We have grown with Zendesk, and it has helped us know what to focus on. The tool guides our next steps. We have even learned to recognize our limits, and what we can and can't do."

“Zendesk helped our team both survive and also thrive in a fast-growth stage. I’m really, really grateful for what Zendesk has done for us.”