330 Zendesk Messaging Testimonials

“Zendesk offers great flexibility and rich product capabilities that allow us to continuously improve our customer service operations.”

“The voice of the customer data from Zendesk is so powerful, we’ve been able to work smarter and cut unnecessary steps from the CX process. That ultimately helps reduce return rates and increase customer retention.”

“Customers trust us to create a space where their kids are going to play, where their families will grow up, and where they can relax every day. We value that trust. It’s important we meet expectations, get back to customers as quickly as possible, and ensure they’re directed to the right person and provided with the correct information.”

“The way it happened, we pretty much only looked at Zendesk. The thinking was, if we’re going to move, it should be to Zendesk because I don’t want to move to another younger company, another startup, and then just be in the same position that we’re in two or three years from now.”

“Zendesk is such an easy tool for agents to work with. It’s really been developed for them—it’s fluid, it’s simple where it needs to be, and it’s powerful when it needs to be.”

“With Zendesk, we can set up new markets in a matter of weeks and months versus years.”

“Not only is customer satisfaction important, but we also monitor whether the interaction fits the way we want to communicate with our customers. There will be times when what the agent says will be in line with the company’s policies, but would not be the best for the customer.”

“Zendesk is heavily integrated into everything we do. The API connects Zendesk to all of our systems. About 90 percent of customers who contact us—we know instantly who they are. This helps agents to respond faster and provide more personalized interactions, which improves the overall customer experience.”

“If customers are chatting with us, they should recognize that they’re chatting with Viaplay. Implementing text messaging was extremely simple, and Zendesk’s analytics have been really good and easy to navigate. We can dig into reports to find the information we need.”

“We also launched our broadband vertical on Zendesk in about six to seven weeks in conjunction with professional services, which was fantastic.”

“Early last year we added broadband, and later in the year we launched energy and tech, so now we have four verticals up and running.”

“We spend three weeks to learn about amaysim, and then two weeks of product and systems training. Zendesk is a simple module; it’s easy to learn.”

“We were very segmented and now we’re moving to a model where a customer is a customer and we aim to provide the best level of service, as quickly as possible.”

“Zendesk helped Faberlic transform its customer experience into a well-oiled machine. As customers continue to expect better support, we want to give them faster, more personalized answers to their requests.”

“With chat, our agents can handle multiple customer requests at the same time and are much more efficient versus phone or email support. And Guide lets customers skip speaking to an agent all together. Without Zendesk, we’d likely need to triple our team from 70 agents to more than 200.”