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241 Zendesk Messaging Case Studies

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  • 99 designs replaced 3 systems with a Zendesk omnichannel solution

    Zach KulasDirector of Global Support

  • Omnichannel customer support that’s on time, and on budget

    Art RybalkoSupport Team Manager

  • Universal Store’s omnichannel journey revamping customer experience

    Adam McPhersonCustomer Experience Manager

  • Avon’s century-old legacy embraces the future of employee service with Zendesk

    Karolina MichalskaHead of Global People Services

  • Zeppelin University embraces employee service innovation with Zendesk

    Stefanie ZellerHead of IT

  • Zendesk is on the move in the mobility market

    Elsa CadouxDirector of Mobility Business Customer Operations

  • WeRoad powers CX and speeds responses with Zendesk AI

    Bianca DaghetiSenior TechOps Project Manager

  • Dymind powers digital transformation and global service with Zendesk

    Wu Yan LinDeputy Director

  • Starshipit delivers smarter CX with Zendesk AI

    Anne ChoKnowledge and Content Lead

  • Medbridge’s new AI agent helps agents and users alike

    Joshua BentleyManager of Customer Support

  • How GLL is transforming CX with Zendesk AI

    Joseph RhamCustomer & Communities Director

  • Zipcar drives 95% CSAT with Zendesk messaging

    Danny KossSenior Manager of Member Services

  • Phonero achieves 59% automation with Zendesk AI agents

    Haris SegetaloSenior AI Trainer

  • Bally's differentiates itself in a crowded market with evolved CX

    Matthew LitherlandSenior Service Delivery Manager

  • Prodege earns 20X ROI using AI and machine learning

    Kristie LeachSenior Vice President of Customer Success & Operations
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