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"We looked for tools that would allow us to respond in a timely manner to the vast majority of people who contacted us in order to increase customer satisfaction."
"We realized that there were thousands of calls with the same reasons and that it could make sense to handle them in an industry-specific but qualitative way. I trusted Zaion, and that's how the 1st processing callbot for policyholders was developed."
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Omilia started as a contact center integrator, building solutions on top of 3rd party software. They quickly gained first hand experience of the shortcomings and difficulties of delivering an unstructured …
Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the …
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