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"Aside from our products, our brand identity is essential to Swedish Stockings and with a manual return process, we couldn’t showcase it. With yayloh, we can customise all parts of the digital return process to our brand guidelines. Having our brand present at every customer touchpoint in the return process builds trust and is key for customer retention."
"We sell women’s fashion, and with that comes the problem of a high return rate. With paper forms, we couldn’t collect data, which really limited the brand’s ability to improve."
Happy Returns offers the industry’s only comprehensive solution to initiate, accept, and process returns. With best-in-class returns software, forward-thinking retailers reduce refunds and increase exchanges over 36%—2X above the industry average. They also raise customer lifetime value by giving shoppers an easy, frictionless experience, no matter how they choose to return: by mail, in-store, or in-person at over 700 Return Bars nationwide. No packaging is required for in-person returns, and refunds are initiated immediately. From Return Bars, items bulk-ship inside reusable, eco-friendly boxes using industry-low carrier rates. Bicoastal Return Hubs then inspect, process, and ship items to their next destination, again leveraging low carrier rates and aggregated shipping for economies of scale.
Optoro is using innovative technology to solve a large, and growing, global problem. Every year, more than 15% of retail goods are returned or simply never sell. This creates tons of unnecessary waste and costs retailers billions of dollars. Optoro offers returns technology that connects a seamless online returns experience with efficient supply chain processing and best in class reCommerce, so that retailers can improve outcomes across all points of the returns lifecycle. Their solution includes an online returns portal to make returns easy for customers, a data-driven returns management solution to improve processing and route returned goods from the first touch, and a reCommerce solution to sell returns across secondary channels.
ReturnLogic provides online retailers with analytics software that provides real time trend detection, team notification, and corrective insights with one mission – To understand and prevent costly product returns.
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