Optoro is using innovative technology to solve a large, and growing, global problem. Every year, more than 15% of retail goods are returned or simply never sell. This creates tons of unnecessary waste and costs retailers billions of dollars. Optoro offers returns technology that connects a seamless online returns experience with efficient supply chain processing and best in class reCommerce, so that retailers can improve outcomes across all points of the returns lifecycle. Their solution includes an online returns portal to make returns easy for customers, a data-driven returns management solution to improve processing and route returned goods from the first touch, and a reCommerce solution to sell returns across secondary channels.
"Plow & Hearth is very excited about delivering a great returns experience to our customers. Often this part of the customer journey is overlooked and Optoro offers us the opportunity to be best in class in this area, while at the same time streamlining the product’s movement back to shelf for sale or disposition."
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