146 WalkMe Testimonials

"We’ve seen a really positive reaction to our implementation of WalkMe. Our agents love to show customers real-time, live assistance on their screen, without being invasive. With a guided tour they are able to provide support to our customers that is direct, efficient, and beneficial for both agent and customer."

"WalkMe was as advertised, the solutions provided by the platform fit our needs - and we were able to realize ROI within the first 12 months of deployment."

“We can now build our software around what customers want, rather than what we think they want. WalkMe gives us evidence-based data that we can use to see what they are searching for, what their training needs are, and where our system doesn’t work in the way they feel it should. WalkMe has identified gaps in the knowledge we have about our customers, and offers us ways on how we can get that knowledge.”

"With WalkMe, we've been able to convert our static help page into interactive guides, which has allowed our end users to engage directly in our application."

"It helped us achieve an employee experience that wasn’t previously possible. When employees are in our newly implemented system, they know they’re only one click away from getting immediate assistance via WalkMe."

"Implementing WalkMe onto our Workday platform has allowed us to provide a better experience for employees trying to find information or complete tasks."

"We found that the number of calls to the call center was dramatically reduced because we leveraged WalkMe."

"Implementing WalkMe helped us greatly increase productivity in the sales team. We now spend much less time on tedious data entry, and more time understanding and using the information to further sales."

“When undergoing our transformation to become a digitally-enabled organization, we combined strategy and technology to ensure success. That’s how we found WalkMe. WalkMe was and still is an integral part of our digital adoption strategy to provide our global network of firms – 236,000 people across 158 countries – with an interactive experience that allows individuals to embrace technology and achieve success.”

"With thousands of SmartTip views and Smart Walk-Thru plays, along with reduced clicks and navigation time, Ulta Beauty expects to see a projected 114% ROI on their WalkMe investment due to increased productivity, elimination of 3rd party led training, and reduced support requirements. Most importantly, we are building employee trust in the technology we’ve invested in, creating a more efficient workplace overall."

"Having a way to communicate with our end users and our administrators while they’re in the product is really exciting. WalkMe lets us cater our messaging to the right audience and hit them at the right time."

“We’ll be developing more Walk-Thru instruction guides and more in-app messaging and communication, and really building the community within our platform.”

"Providing task-based tips to our trial users very early in the product experience had a huge impact on conversion and adoption. We see impressive, tangible results from our WalkMe usage and are very excited to see how our conversion rate more than doubled with very little effort on our end. We look forward to continuing to see how WalkMe positively impacts our customer retention going forward."

“Many companies are looking to cut costs, and are under pressure to cut costs, but still keep that volley with customers and sales professionals. [WalkMe] has allowed us to take our training resources and our support resources and move them to where they’re needed most — the very complex, one-off situations. And instead of having them answer the same questions over and over again — the basic questions on processes — we’re able to have our users use WalkMe for those processes and free up those resources on the back end.”

"As we look to add additional products to our sales productivity suite, WalkMe will be a key partner to help us accelerate adoption. With WalkMe we are able to provide a great first-time experience for new users and get them started using the application right away."