146 WalkMe Testimonials

"WalkMe provided an indispensable tool to enhance our user experience and increase long-term user value. We utilized several of WalkMe’s unique features and then watched as our user experience transformed into something attractive, intuitive and personalized."

"WalkMe turned out to be a perfect fit as a solution to address our technical support and customer onboarding goals. Our customer onboarding process has migrated almost entirely to WalkMe. It allowed us to quickly deliver intuitive solutions that would have otherwise required us to code and test complex application logic. As a result, my developers are able to focus on perfecting our core product, and I can focus on design and expanding our reach."

“Many companies are looking to cut costs, and are under pressure to cut costs, but still keep that volley with customers and sales professionals. [WalkMe] has allowed us to take our training resources and our support resources and move them to where they’re needed most — the very complex, one-off situations. And instead of having them answer the same questions over and over again — the basic questions on processes — we’re able to have our users use WalkMe for those processes and free up those resources on the back end.”

"WalkMe enabled us to leverage some of our main features that were new to our users. WalkMe Onboarding and Walk-Thru's let us take our users by the hand and guide them for better success in a very complex new environment. When users are not intimidated by these new capabilities, their satisfaction rises and their buying decision is much easier."

"Using WalkMe during the demo experience has helped us learn so much about our buyer, because our prospects vary across industry and market segments, understanding their personas and use cases helps us prioritize leads and which deals to attack."

"I am very passionate about WalkMe. I look at my position as an educator. WalkMe helps me give my audience on-screen assistance during our interaction but is also there for them to reference on their own in the future. I believe this is the tool we needed to make our filers more comfortable with electronic filing."

"With the implementation of WalkMe, our customers are able to onboard within our product independently and at a fast pace. Utilizing WalkMe’s SmartTips and Walk-Thrus, we are able to drive usage of our high-engagement features and reduce onboarding support calls and costs."

"Since introducing WalkMe into the business, I don't know how we ever worked without it! Having insight on user engagement and mandating processes through the product has allowed us to accelerate adoption and introduce new processes effectively and efficiently."

"Helping our customers be successful is our number one priority at Truckstop.com. We have received world-class customer care from the WalkMe team. It’s a partnership that we value, and is positively, measurably impacting our business."

"It is extremely important for our new Sales staff to hit the ground running as time is money, being able to train in a live environment really expedites adoption of the training process."

"WalkMe allows us to focus our resources on critical tasks [in Workday] that are driving growth and making us more nimble and scalable."

"I received the following from a member of my team that had never used InfoLink 2 (the application where WalkMe was implemented) She was testing the content for me (like tracking a monitoring visit and all visit documentation). Here is what she said: "And WalkMe is awesome! This tool is really fool proof and provided great instructions, I have never uploaded a report or even logged into OMVR before."

"For the first time, we are able to solicit feedback from our end users in-app. This has allowed us to quickly gather feedback and implement changes or improvements to our applications."

"Excellent customer experience starts with excellent customer know-how. WalkMe products help us to deliver that know-how in an on-demand and targeted way to improve our clients' success. Our clients' success is our success."

"WalkMe has provided us an ‘always on’ help center that seamlessly integrates with our SaaS delivery model. WalkMe supports our lean training team with top-notch service dedicated to ensuring product value immediately."