146 WalkMe Testimonials

"Being a premier provider of electricity, gas and energy services in Belgium, our top priority is providing high quality service for our almost 2 million of individual and corporate customers. With WalkMe Automation, we've already dramatically reduced the time spent by our customer care agents on some repetitive processes by 50 percent. By reducing inefficiencies when using any business system, WalkMe gives us more time to support our customers, offering them sustainable and innovative energy."

“They’re not heavily staffed so, if left to their own devices, we could expect a huge volume of questions, which really wouldn’t be viable in terms of the frustration-free user experience they want—or the average fee we charge.”

"The biggest impact for Ytel when using the WalkMe technology is the ability to “walk” the customer towards a solution. Unlike other forms of on-line help, with Walkme our customers are both learning and doing at the same time. Go here, click this, how many agents do you want to receive these calls, submit, done."

"WalkMe is helping Thermo Fisher Scientific achieve our mission of being the world's leading digital science company, so that our customers can make the world healthier, cleaner and safer."

"As a tech company, it’s very tempting for us to say, “We can build it ourselves,” but this would have required us diverting our time away from building Bing Ads features that customers have been asking for. We had a vision of how we wanted to improve the customer experience, and WalkMe already had the tools we needed. We are now able to quickly make changes in guided tours without having to build new tools or work around development cycles."

"WalkMe is an invaluable solution that makes Oracle Sales Cloud easy to use for our 6,000 users. Implementation was excellent, and we have been able to significantly improve the user experience, and cut upfront on-boarding time."

"With WalkMe, our small team is able to scale our service to the rest of our employees. Without it, we would have to do in-person training and conference calls, which is very time-consuming for our team to provide and ineffective for our users to learn and remember when needed."

"People were relying on white-glove service from our HR team. This worked when we were in startup mode, but as we grew, this became unsustainable. We wanted to improve self-service, and empower the managers and employees using our HCM to perform transactions themselves."

"I can’t envision how we would have rolled out Workday and continue to onboard and support employees without WalkMe, especially while keeping our HR team lean. WalkMe automates processes and encourages self-service, which gives our folks a sense of independence and allows HR the freedom to focus on proactive customer service instead of answering ‘how to’ questions."

"WalkMe allows our Sales Operations team the ability to deliver the right training at precisely the right time. We’ve been able to embed highly customized, contextual walk-throughs in a way that blends into our instance of Salesforce, rather than distracting our end users. What used to take Sales Operations a 15-30 minute training, can be accomplished with a 2-minute walk-through; and it’s always there for our end-users to utilize in the future."

"We utilized WalkMe as a training and communications tool for a recent SAP employee self-service release. WalkMe provides our employees with on-demand assistance, resulting in reduced training hours and help desk requests. We are looking forward to leveraging WalkMe capabilities with our future SAP releases."

"WalkMe is a powerful tool for helping us improve our customer experience, something we consider crucial to our mission in serving higher education customers. The ability to understand how our users are interacting with the technology gives us important insight that allows us to solve a problem or implement a solution that we wouldn’t have had without WalkMe."

"WalkMe Mobile allows us to achieve real-time in-app content design and deployment, drive user feedback and ratings, and influence our deal campaigns."

"We are implementing WalkMe ActionBot to improve the on-boarding process for our sales team. WalkMe ActionBot simplifies and streamlines how our employees use our core systems, by automatically completing tasks for them and enabling increased productivity, our goal is to help our employees learn something new instantly and form good habits to drive long-term adoption. WalkMe is critical to helping us achieve a greater technology return on investment."

"WalkMe has helped us streamline communication across internal and external platforms: in our CRM as a knowledge provider and on the online application platform as an on-the-spot engagement tool. WalkMe has been integral in reducing support costs while driving user engagement and adoption."