146 WalkMe Testimonials

"Adoption of our technology solutions is critical to achieving return on investment. WalkMe helps with that adoption by engaging our employees directly within our internal applications and providing just in time guidance, which increases self-service and adoption and reduces support tickets submitted to our internal applications."

"WalkMe provides efficiency and guidance within our organization."

"WalkMe is a very powerful and rich solution. It’s simple to configure for responsive results."

“We are excited about creating our Knowledge Base, and providing resources so users can be more self-serving. Another benefit of WalkMe is that it did not require any internal software development, which freed up resources to be allocated elsewhere.”

"This is the first tool I've seen which allows you to be in your production environment working as you're learning along the way; there is no need to switch to yet another application. Finding a way that can scale as more and more stations move to Salesforce for donor management is critical to our success."

"We’ve seen a really positive reaction to our implementation of WalkMe. Our agents love to show customers real-time, live assistance on their screen, without being invasive. With a guided tour they are able to provide support to our customers that is direct, efficient, and beneficial for both agent and customer."

"When we looked at the heat map of customer use, we were able to see that they were heavily using the WalkMe tools."

"Since our platform is used in over 20 languages, it was important to have a solution that translated Walk-Thrus in to every language, including right-to-left languages."

"Not only has the product been as good as advertised, the support offered by the customer success team has been phenomenal. WalkMe’s customer success team has been second to none in offering their friendly services."

"WalkMe guides the user inside the solution, not outside of it. It is available everywhere, and it is used at the preferred pace of the user. We compared WalkMe with other products of the same approach. Only WalkMe had the proficiency and extensibility that we needed."

"Successful, initial experiences with our App has led to marked increases in long term user engagement and satisfaction, with Net Promoter Scores at the highest range for software companies and web apps."

"Our users tell us that ParentMail is much more user friendly, and that navigating the system is quick and painless. WalkMe gave us a way to seamlessly transition our users to the new system, without the need for extensive customer support. We were thrilled to see how quickly our users were learning and adopting the new features, and that led to a huge decrease in support calls. Because of WalkMe, our users are more confident in navigating the system and completing tasks, which has led to more satisfied parents and schools using ParentMail."

"The new ParentMail system looks so impressive, but it is also incredibly intuitive and clever, which has made each process very simple. The design is beautiful, it’s easy to use, and the whole platform has clearly been created for a school user. For anything that could be potentially difficult, the guided tours (WalkMe) are fantastic. Any questions we’ve had since the training have been answered by WalkMe, so we’ve managed to overcome issues really quickly."

“WalkMe has allowed us to deliver our Veterinary Portal in a high-quality way, without requiring time to train new users. WalkMe has saved us hundreds of hours. Our team is now able to spend less time training and more time on service.”

"WeddingWire aims to make the user experience as streamlined as possible. WalkMe is a powerful tool that empowers our visitors to easily find real-time solutions to common questions."