162 WalkMe Testimonials

"WalkMe turned out to be a perfect fit as a solution to address our technical support and customer onboarding goals. Our customer onboarding process has migrated almost entirely to WalkMe. It allowed us to quickly deliver intuitive solutions that would have otherwise required us to code and test complex application logic. As a result, my developers are able to focus on perfecting our core product, and I can focus on design and expanding our reach."

"I would definitely recommend WalkMe to anyone who is looking in to a performance support or in-app training application."

“Each digital rollout can be assessed with WalkMe Insights, so we can understand the rate of progress and what additional support is needed. We can then use Behavior Based Segmentation to send targeted follow ups aligned to meeting our business objectives for completion or adoption. We want to drive smart and targeted communications and not send irrelevant messages, which will frustrate and turn-off our users. We ultimately want to establish a pattern where our users understand that when they get a message, it will help them know what they need to do to successfully do their job and meet their objectives.”

“We are excited about creating our Knowledge Base, and providing resources so users can be more self-serving. Another benefit of WalkMe is that it did not require any internal software development, which freed up resources to be allocated elsewhere.”

"This is the first tool I've seen which allows you to be in your production environment working as you're learning along the way; there is no need to switch to yet another application. Finding a way that can scale as more and more stations move to Salesforce for donor management is critical to our success."

"We’ve seen a really positive reaction to our implementation of WalkMe. Our agents love to show customers real-time, live assistance on their screen, without being invasive. With a guided tour they are able to provide support to our customers that is direct, efficient, and beneficial for both agent and customer."

"When we looked at the heat map of customer use, we were able to see that they were heavily using the WalkMe tools."

"Since our platform is used in over 20 languages, it was important to have a solution that translated Walk-Thrus in to every language, including right-to-left languages."

"Not only has the product been as good as advertised, the support offered by the customer success team has been phenomenal. WalkMe’s customer success team has been second to none in offering their friendly services."

"WalkMe guides the user inside the solution, not outside of it. It is available everywhere, and it is used at the preferred pace of the user. We compared WalkMe with other products of the same approach. Only WalkMe had the proficiency and extensibility that we needed."

"Successful, initial experiences with our App has led to marked increases in long term user engagement and satisfaction, with Net Promoter Scores at the highest range for software companies and web apps."

"Our users tell us that ParentMail is much more user friendly, and that navigating the system is quick and painless. WalkMe gave us a way to seamlessly transition our users to the new system, without the need for extensive customer support. We were thrilled to see how quickly our users were learning and adopting the new features, and that led to a huge decrease in support calls. Because of WalkMe, our users are more confident in navigating the system and completing tasks, which has led to more satisfied parents and schools using ParentMail."

"The new ParentMail system looks so impressive, but it is also incredibly intuitive and clever, which has made each process very simple. The design is beautiful, it’s easy to use, and the whole platform has clearly been created for a school user. For anything that could be potentially difficult, the guided tours (WalkMe) are fantastic. Any questions we’ve had since the training have been answered by WalkMe, so we’ve managed to overcome issues really quickly."

“WalkMe has allowed us to deliver our Veterinary Portal in a high-quality way, without requiring time to train new users. WalkMe has saved us hundreds of hours. Our team is now able to spend less time training and more time on service.”

"WeddingWire aims to make the user experience as streamlined as possible. WalkMe is a powerful tool that empowers our visitors to easily find real-time solutions to common questions."