146 WalkMe Testimonials

"WalkMe allows us to focus our resources on critical tasks [in Workday] that are driving growth and making us more nimble and scalable."

"WalkMe for Salesforce has helped us increase adoption for our global deployment."

"WalkMe turned out to be a perfect fit as a solution to address our technical support and customer onboarding goals. Our customer onboarding process has migrated almost entirely to WalkMe. It allowed us to quickly deliver intuitive solutions that would have otherwise required us to code and test complex application logic. As a result, my developers are able to focus on perfecting our core product, and I can focus on design and expanding our reach."

"WalkMe for Salesforce enhances the way we engage & teach our sales teams, and also enables our teams to navigate through complex processes."

"With WalkMe, familiarizing new users with the software is faster and easier. Our customers are better equipped to work on their own and our support staff is much more efficient."

"Our clients love WalkMe it makes the process of learning the software much easier."

"WalkMe is a key tool in helping our users understand these features and how to make the best and most efficient use of them. Understanding our community’s needs and giving them the tools they need to understand our product are crucial for ensuring a great experience with our platform. We leverage a number of tools to do this, including maintaining a robust community forum. By embedding forum resources in our WalkMe tutorials, users have in-product assistance, as well as more detailed support through our forum – all through a singular training resource hosted by WalkMe. Practice Fusion leverages WalkMe in several ways. Primarily, we use WalkMe to provide step-by-step walkthroughs of the features of our EHR platform. By giving users the ability to launch these tutorials at any time, from almost anywhere in our system, we ensure that they have the understanding needed to fully utilize our features. We also use WalkMe to auto-display alerts when we release new features. This gives us an opportunity to market our newest and most advanced features, and empowers our community to start using them from their first interaction with our EHR."

"The biggest impact for Ytel when using the WalkMe technology is the ability to “walk” the customer towards a solution. Unlike other forms of on-line help, with Walkme our customers are both learning and doing at the same time. Go here, click this, how many agents do you want to receive these calls, submit, done."

"We were seeking ways to increase scalability of our support operations and drive adoption of critical banking functionality, without driving a software development cost – with WalkMe we achieved this."

"Remote learning platforms such as WalkMe will decrease our time-to-competency and allow us to introduce new software systems and changes without increasing our need for formal training."

“WalkMe has been an excellent tool to use to help our users. The tools are very user friendly, and the support team is nothing short of fantastic.”

"The benefits we continue to see from WalkMe are tremendous: user onboarding times have decreased dramatically, and user adoption of our product is done independently and effortlessly."

"WalkMe is making my job so much easier, and customers love it. I'd say WalkMe has shortened the time I spend with each customer by about 50%, simply because they need no additional training, enabling me to assist the next customer."

“We can now build our software around what customers want, rather than what we think they want. WalkMe gives us evidence-based data that we can use to see what they are searching for, what their training needs are, and where our system doesn’t work in the way they feel it should. WalkMe has identified gaps in the knowledge we have about our customers, and offers us ways on how we can get that knowledge.”

“We are excited about creating our Knowledge Base, and providing resources so users can be more self-serving. Another benefit of WalkMe is that it did not require any internal software development, which freed up resources to be allocated elsewhere.”