162 WalkMe Testimonials

"WalkMe is making my job so much easier, and customers love it. I'd say WalkMe has shortened the time I spend with each customer by about 50%, simply because they need no additional training, enabling me to assist the next customer."

"We have a lot of users with different technological backgrounds and diverse needs. WalkMe was the solution that allowed us to best serve all our users’ needs. We have seen a significant boost in the adoption of our software and our users really appreciate being able to ‘work like experts’, immediately. Our users are more actively engaged and we can see how this correlates to our conversions."

“WalkMe had a huge impact on Sprinklr in a short period of time - we use WalkMe for both our employee-facing applications and our customer-facing SaaS solutions, and our time to value was within 90 days for both use cases. Creating a frictionless employee experience leads directly to customer happiness and overall growth. With WalkMe, employee support tickets reduced by up to 85% and the customer time in the Sprinklr platform increased by 30% in the last year.”

“With WalkMe, we guide users step-by-step through important tasks they don’t perform every day, as well as provide in-app tips and quick access links to simplify frequent processes and help them save time."

“We want to help our staff use the digital tools they need for their work, as well as help develop people in their professional lives. Classroom systems training wasn’t effective for long-term retention and relying on job aids wasn’t scalable. We needed to deliver guidance and training just in time, and improve productivity, so employees would have time to both develop new skills and focus on skills that are critical to their roles. We wanted to be able to transfer knowledge to new employees quickly, and ensure that all employees could perform core tasks without assistance.”

"In terms of serving as the gateway to UX and raising usability to a certain level, I believe DAP is not just an option but rather an essential infrastructure."