162 WalkMe Testimonials

"WalkMe is making my job so much easier, and customers love it. I'd say WalkMe has shortened the time I spend with each customer by about 50%, simply because they need no additional training, enabling me to assist the next customer."

"We have a lot of users with different technological backgrounds and diverse needs. WalkMe was the solution that allowed us to best serve all our users’ needs. We have seen a significant boost in the adoption of our software and our users really appreciate being able to ‘work like experts’, immediately. Our users are more actively engaged and we can see how this correlates to our conversions."

“WalkMe had a huge impact on Sprinklr in a short period of time - we use WalkMe for both our employee-facing applications and our customer-facing SaaS solutions, and our time to value was within 90 days for both use cases. Creating a frictionless employee experience leads directly to customer happiness and overall growth. With WalkMe, employee support tickets reduced by up to 85% and the customer time in the Sprinklr platform increased by 30% in the last year.”

“People were pumped to see something that just worked. You didn’t have to learn a new system, you could just follow the flow.”

“We wanted in-app guidance in Ariba to prevent this back-and-forth interaction that was time-consuming on both sides, and give people a way to opt-in to the level of guidance that was right for them.”

“Our digital adoption strategy is focused on creating a seamless, empowering experience for our associates. We want every team member to feel confident and comfortable placing orders in Ariba, able to self-serve successfully while staying aligned with our policies and procedures.”

“We embed WalkMe into real workflows so users can get their work done. As they move through those tasks, the system guides them in the moment – making learning a natural part of the process.”

“Nearly half of our employees travel infrequently and only need to submit an expense report once or twice a year. On the other hand, we have hourly employees – like our field utility crews, linemen, and foreman – who regularly travel to local regions as part of their work.”

“WalkMe is our in-app megaphone. It lets us target the right message to the right people at the right time – without overwhelming anyone.”

“We took a big bang approach. But we knew adoption could be a major hurdle.”

“Our goal was to empower users to help themselves. We needed a solution that would reduce friction, support self-service, and preserve productivity from day one.”

“We have segmentation for managers, for HR, and for regional users so we can deliver personalized guidance based on roles and responsibilities.”

“WalkMe is a game changer. As we adopt more web-based SaaS solutions, updates and changes show up frequently, and WalkMe ensures that the customers and team members using those applications always have the support they need. It is vastly more efficient and engaging than doing it the old way - with printed manuals that are not interactive and are quickly out of date.”

"WalkMe's flexibility and comprehensive capabilities have exceeded our expectations at every turn. When someone comes to our team with a need or an opportunity, we can find a solution for it. That's what I love about WalkMe—there's so much opportunity.”

“WalkMe has significantly improved how our end-users engage with organizational applications by reducing friction and enhancing user adoption. It has streamlined training gaps, reduced support tickets, and empowered team members to navigate complex processes. WalkMe has been instrumental in delivering a more consistent, efficient, and user-friendly experience across our organization.”