162 WalkMe Testimonials

"We were seeking ways to increase scalability of our support operations and drive adoption of critical banking functionality, without driving a software development cost – with WalkMe we achieved this."

"WalkMe increases our professional quality of life so our customer-facing teammates can focus on what matters – serving customers and getting PURELL® out into the world – rather than cleaning up inaccurate data or other administrative work."

"WalkMe has become our first step in training new volunteers as well as retraining regular and occasional volunteers in Microsoft Dynamics CRM. It’s the perfect tool for getting familiar with the system, as well as getting a refresher on less common tasks. Best of all, WalkMe helps the work get done. It’s far more effective than asking someone to watch a video or read a how-to."

“People were pumped to see something that just worked. You didn’t have to learn a new system, you could just follow the flow.”

“We wanted in-app guidance in Ariba to prevent this back-and-forth interaction that was time-consuming on both sides, and give people a way to opt-in to the level of guidance that was right for them.”

“Our digital adoption strategy is focused on creating a seamless, empowering experience for our associates. We want every team member to feel confident and comfortable placing orders in Ariba, able to self-serve successfully while staying aligned with our policies and procedures.”

“We embed WalkMe into real workflows so users can get their work done. As they move through those tasks, the system guides them in the moment – making learning a natural part of the process.”

“Nearly half of our employees travel infrequently and only need to submit an expense report once or twice a year. On the other hand, we have hourly employees – like our field utility crews, linemen, and foreman – who regularly travel to local regions as part of their work.”

“WalkMe is our in-app megaphone. It lets us target the right message to the right people at the right time – without overwhelming anyone.”

“We took a big bang approach. But we knew adoption could be a major hurdle.”

“Our goal was to empower users to help themselves. We needed a solution that would reduce friction, support self-service, and preserve productivity from day one.”

“We have segmentation for managers, for HR, and for regional users so we can deliver personalized guidance based on roles and responsibilities.”

“WalkMe is a game changer. As we adopt more web-based SaaS solutions, updates and changes show up frequently, and WalkMe ensures that the customers and team members using those applications always have the support they need. It is vastly more efficient and engaging than doing it the old way - with printed manuals that are not interactive and are quickly out of date.”

"WalkMe's flexibility and comprehensive capabilities have exceeded our expectations at every turn. When someone comes to our team with a need or an opportunity, we can find a solution for it. That's what I love about WalkMe—there's so much opportunity.”

“WalkMe has significantly improved how our end-users engage with organizational applications by reducing friction and enhancing user adoption. It has streamlined training gaps, reduced support tickets, and empowered team members to navigate complex processes. WalkMe has been instrumental in delivering a more consistent, efficient, and user-friendly experience across our organization.”