162 WalkMe Testimonials

“We embed WalkMe into real workflows so users can get their work done. As they move through those tasks, the system guides them in the moment – making learning a natural part of the process.”

"WalkMe enables us to respond to changes really quickly. It's fast to test and build, so we're able to stand up content within a matter of hours – and rather than having to do a system configuration that takes weeks to get through a development and approval cycle, we can deploy improvements or fixes in the same day."

"WalkMe frees up our support team from how-to requests so we can better engage with customers. Since we started with WalkMe, we have seen a 20% reduction in inbound support requests, which substantially powered our support costs."

"Nestlé’s Digital Adoption (DAP) Strategy with WalkMe is about creating new ways of working. It’s about using user experience data as the first step in understanding our employees’ pain points, and then creating content that addresses these challenges. We wanted to create engaging user experiences and have them be consistent across our technical stack."

"WalkMe increases our professional quality of life so our customer-facing teammates can focus on what matters – serving customers and getting PURELL® out into the world – rather than cleaning up inaccurate data or other administrative work."

"Our digital adoption strategy — WalkMe and TeachMe — is actually a revenue stream. It costs only 25% of our previous customer onboarding solution, requires less than half the resources to manage, and we’ve been able to create a competitive advantage our sales team is excited to talk about."

"We now have a 100% digital approach for most new features and updates, and live training has been mainly eliminated - a potential savings of 10+ trainer hours and 60 minutes per Associate. Anywhere from 250-500 users need to be trained through 10-20 live sessions per major feature. Users can now quickly find the support that they need in-tool, when they need it, with no interruption to their workflow and experience less time away from customers."

“Each digital rollout can be assessed with WalkMe Insights, so we can understand the rate of progress and what additional support is needed. We can then use Behavior Based Segmentation to send targeted follow ups aligned to meeting our business objectives for completion or adoption. We want to drive smart and targeted communications and not send irrelevant messages, which will frustrate and turn-off our users. We ultimately want to establish a pattern where our users understand that when they get a message, it will help them know what they need to do to successfully do their job and meet their objectives.”

"WalkMe solves the ‘learning decay’ problem with moment-in-time guidance, streamlining staff training and improving knowledge retention. The ability to make fixes on-the-fly protects data integrity and eliminates errors, so we avoid fulfillment issues and increase our customers’ satisfaction."

"We have many new and exciting key projects coming soon that we wouldn’t be able to do without WalkMe’s offerings and incredible Service Team. I am pleased with the partnership we have with WalkMe and looking forward to unlocking even more opportunities through WalkMe’s features and analytics in the future."

"WalkMe allows us to implement customized guidance for users, so we can offer the enhanced employee experience that we want. In particular, the auto-execution feature that assists users as they complete processes is one of the most valuable features of WalkMe."

“Experience is a pivotal factor when embarking on the task of modernizing over 1,000 systems across the NEC Group, with the aim of rendering them user-friendly. We can never truly improve our experience through modernization or manual preparation alone, despite our efforts to promote digital transformation after the implementation of various advanced systems."

"WalkMe is available 24/7 for our customers, anytime they use our systems. Implementing WalkMe means we can be proactive with the support we offer and empower customers to self-serve and accomplish tasks without delay."

“We’ll provide our customers with an awesome, simple, and easy in-app learning experience. The learning will look the same across all our cloud services and will be included in the software subscription, accelerating the software.”

"WalkMe was as advertised, the solutions provided by the platform fit our needs - and we were able to realize ROI within the first 12 months of deployment."