162 WalkMe Testimonials

"WalkMe is available 24/7 for our customers, anytime they use our systems. Implementing WalkMe means we can be proactive with the support we offer and empower customers to self-serve and accomplish tasks without delay."

"WalkMe enabled us to leverage some of our main features that were new to our users. WalkMe Onboarding and Walk-Thru's let us take our users by the hand and guide them for better success in a very complex new environment. When users are not intimidated by these new capabilities, their satisfaction rises and their buying decision is much easier."

"As we look to add additional products to our sales productivity suite, WalkMe will be a key partner to help us accelerate adoption. With WalkMe we are able to provide a great first-time experience for new users and get them started using the application right away."

"We would not have been able to grow so quickly without the help of WalkMe’s Digital Adoption Platform. It’s a vital tool in our support team’s everyday working life—so much so that it’s built into our everyday working processes."

“They’re not heavily staffed so, if left to their own devices, we could expect a huge volume of questions, which really wouldn’t be viable in terms of the frustration-free user experience they want—or the average fee we charge.”

"We want our employees to focus on our core business activities and not multiple HR processes and procedures—and WalkMe helps us do just that."

"Understanding how customers are using the platform is crucial to us improving the user experience, customer happiness, and adoption of Sprinklr."

"WalkMe is considered a necessary part of our change management and is immediately requested as part of the performance support deliverables."

"With WalkMe on Microsoft Dynamics, we are able to give our employees the guidance and in the moment support they need so they can spend more time focused on our customers."

"WalkMe seamlessly integrates with the SuccessFactors platform and engages our employees using step-by-step directions delivered via tip balloons and other tools that provide intuitive instruction and even automate processes exactly when and where our employees need it. Employees are able to problem-solve quickly and independently and get back out to serving our customers."

"WalkMe and its digital adoption platform has allowed Sage to work with velocity and scale. It gives our colleagues the chance to learn while they carry out the task, which helps us to optimise business performance. We use WalkMe on ServiceNow – our ticketed support platform – to increase self-service, reduce friction and improve service levels for our customers. We also use it on 15 further applications – the results have been fantastic."

"WalkMe has allowed us to onboard customers faster and even flatten their learning curve. Our customers were ecstatic to have guided tours, step-by-step instructions and walkthroughs right in our software."

"Incorporating WalkMe across our technologies as an invisible overlay has supported 93% of employees to self-serve – helping us drive our aspiration to get the simple things done quicker."

"WalkMe enables us to respond to changes really quickly. It's fast to test and build, so we're able to stand up content within a matter of hours – and rather than having to do a system configuration that takes weeks to get through a development and approval cycle, we can deploy improvements or fixes in the same day."

“Now, employees are uploading their licenses and safety certificates themselves, so we can refocus people’s efforts on higher impact tasks. The ActionBot jumps between softwares and walks you through the seven or eight different screens and makes it look seamless.”