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“We can now build our software around what customers want, rather than what we think they want. WalkMe gives us evidence-based data that we can use to see what they are searching for, what their training needs are, and where our system doesn’t work in the way they feel it …
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"WalkMe has been instrumental in aiding our training process here at Spark. Initially we started using WalkMe for very basic guides and WalkThrus but that shortly evolved into a complex, highly customized training tool for our sales users. We have received extremely positive feedback since we deployed WalkMe and have …
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"WalkMe has allowed us the unique ability to deliver training and onboarding with laser focus on what’s important. Our users now have resources and support directly at their fingertips, empowering them to learn and grow their skills based on their job responsibilities, and at their own pace."
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"WalkMe is such a great service – it has actually managed to save us 50 percent on support representative costs, increased user engagement by over 10 percent and all of this without any effort from our side. I strongly recommend every SaaS company to try it."
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"WalkMe helped our users significantly increase the number and the quality of users' profiles in our site."
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"This interactive guidance tool is perfect in allowing customers to take advantage of all the functions on my site."
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"WalkMe is way better than manuals (who wants to read bullet points of 'do this' and 'do that'? and better than Videos. WalkMe is way easier to prepare and update, and it does not suffer from changes in UI."
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"WalkMe revolutionized the way we teach our users how to utilize our software, saving us hundreds of hours of expensive documentation writing and video tutorial production."
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"WalkMe is so easy to implement and even easier for my customers to use; it has made a real difference in customer satisfaction."
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"WalkMe’s elegantly simple solution provides engaging scalability for our Salesforce.com performance support."
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"WalkMe ensures our growing list of customers get the best user experience possible. WalkMe analytics will give us real time insight into which Walk-Thrus are working and which ones need to be changed."
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"My company and team offers online remediation to older children (ages 7+) with dyslexia (struggling readers). In this segment, ease of instruction is of paramount importance. We researched technical solutions to user instructions and discovered WalkMe. We shared our specific needs with the WalkMe team and they opened the door …
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"We also added the WalkMe application, which literally shows you how to use any feature in the system. This makes it easy to customize the e-Newsletter to target your specific market."
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"As a customer relationship management and marketing automation tool, MDC DOT’s core demographic is a group of people who are still adjusting to the Digital Age. In spite of having a Help Desk website with knowledge on most every aspect of our technology, our support desk was receiving at least …
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"We have received an overwhelmingly positive response from our customers. WalkMe reassured even our most hesitant users, as online tasking became ‘a walk in the park’. You could see the change in customer attitude immediately—it was astounding. Our experience with WalkMe was excellent from start to finish. The staff was …