146 WalkMe Testimonials

"Not only has the product been as good as advertised, the support offered by the customer success team has been phenomenal. WalkMe’s customer success team has been second to none in offering their friendly services."

"As a customer relationship management and marketing automation tool, MDC DOT’s core demographic is a group of people who are still adjusting to the Digital Age. In spite of having a Help Desk website with knowledge on most every aspect of our technology, our support desk was receiving at least 30 support tickets a day from our users – at most 100. Most of these tickets asked the same questions, and our phones were ringing off the hook with more of the same. After integrating with Walkme, we placed launchers on every page, and we created walk-thrus that play automatically on our sign up pages and the first time a user logs in. For the past month, we received – on average – 2 support tickets a day and a call a day. With less tickets and phone calls, we are able to dedicate ourselves to providing the best assistance with the few we are getting and use the rest of our time to enhance and refine our technology."

"We have reduced our onboarding time about 30% since implementing WalkMe. We’ve also been able to train more individuals within a new company, rather than limiting the onboarding process to a 1-on-1 approach. We are working with customers that are now able to use WalkMe to train their colleagues and boost our overall engagement."

"WalkMe is such a great service – it has actually managed to save us 50 percent on support representative costs, increased user engagement by over 10 percent and all of this without any effort from our side. I strongly recommend every SaaS company to try it."

"WalkMe helped our users significantly increase the number and the quality of users' profiles in our site."

"This interactive guidance tool is perfect in allowing customers to take advantage of all the functions on my site."

"WalkMe is way better than manuals (who wants to read bullet points of 'do this' and 'do that'? and better than Videos. WalkMe is way easier to prepare and update, and it does not suffer from changes in UI."

"WalkMe revolutionized the way we teach our users how to utilize our software, saving us hundreds of hours of expensive documentation writing and video tutorial production."

"WalkMe is so easy to implement and even easier for my customers to use; it has made a real difference in customer satisfaction."

"WalkMe’s elegantly simple solution provides engaging scalability for our Salesforce.com performance support."

"WalkMe ensures our growing list of customers get the best user experience possible. WalkMe analytics will give us real time insight into which Walk-Thrus are working and which ones need to be changed."

"My company and team offers online remediation to older children (ages 7+) with dyslexia (struggling readers). In this segment, ease of instruction is of paramount importance. We researched technical solutions to user instructions and discovered WalkMe. We shared our specific needs with the WalkMe team and they opened the door wide open for us. We’re increasingly rolling out more and more WalkMe deployments and are very impressed to say the least. The ability to take a visitor/user by the hand and literally instruct them as if you sit right next to them is so very effective. We absolutely love it, and our users absolutely love it too. Highly recommended."

"We also added the WalkMe application, which literally shows you how to use any feature in the system. This makes it easy to customize the e-Newsletter to target your specific market."

"We have received an overwhelmingly positive response from our customers. WalkMe reassured even our most hesitant users, as online tasking became ‘a walk in the park’. You could see the change in customer attitude immediately—it was astounding. Our experience with WalkMe was excellent from start to finish. The staff was responsive and very involved in the implementation—we got the impression that WalkMe’s employees are extremely dedicated and passionate about their work. Needless to say, we were thrilled with the quantitative results. Our support costs were cut to a minimum and our online reputation has become something to be truly proud of. Our customers are the type of customers we all hope for—they return, they tell their friends and they are loyal. Making our site usable for all our customers is a commodity worth investing in."

"WalkMe for Salesforce enhances the way we engage & teach our sales teams, and also enables our teams to navigate through complex processes."