We’ve seen a really positive reaction to our implementation of WalkMe. Our agents love to show customers real-time, live assistance on their screen, without being invasive. With a guided tour they are able to provide support to our customers that is direct, efficient, and beneficial for both agent and customer.

We were seeking ways to increase scalability of our support operations and drive adoption of critical banking functionality, without driving a software development cost – with WalkMe we achieved this.

WalkMe is such a great service – it has actually managed to save us 50 percent on support representative costs, increased user engagement by over 10 percent and all of this without any effort from our side. I strongly recommend every SaaS company to try it.

WalkMe helped our users significantly increase the number and the quality of users' profiles in our site.

I would definitely recommend WalkMe to anyone who is looking in to a performance support or in-app training application.

We chose WalkMe to simplify our training process, reduced average time to competence of our employees, and continue the training as they work, thereby empowering them to quickly learn and remember our complex processes.

We're in the middle of launching several new products and getting us up to speed with your LMS and great articles has been instrumental in our success so far.

We found that the number of calls to the call center was dramatically reduced because we leveraged WalkMe.

We utilized WalkMe as a training and communications tool for a recent SAP employee self-service release. WalkMe provides our employees with on-demand assistance, resulting in reduced training hours and help desk requests. We are looking forward to leveraging WalkMe capabilities with our future SAP releases.

WalkMe Mobile allows us to achieve real-time in-app content design and deployment, drive user feedback and ratings, and influence our deal campaigns.

As a hyper-growth company, the ability to scale is of utmost importance for our long term success. WalkMe's robust offering allows us to improve the customer experience and expand beyond our immediate business opportunities. Without sacrificing R&D resources, WalkMe's technology makes it simple to ensure our customers are seeing value from our product, and proactively handling any customer risk.

WalkMe has been an excellent tool to use to help our users. The tools are very user friendly, and the support team is nothing short of fantastic.

Remote learning platforms such as WalkMe will decrease our time-to-competency and allow us to introduce new software systems and changes without increasing our need for formal training.

WalkMe is being used to cut our learning curve in half. Our support team has seen a double-digit decrease in the number of cases that we’re receiving, and a double -digit increase in the speed to go live on our service.

As a customer relationship management and marketing automation tool, MDC DOT’s core demographic is a group of people who are still adjusting to the Digital Age. In spite of having a Help Desk website with knowledge on most every aspect of our technology, our support desk was receiving at least 30 support tickets a day from our users – at most 100. Most of these tickets asked the same questions, and our phones were ringing off the hook with more of the same. After integrating with Walkme, we placed launchers on every page, and we created walk-thrus that play automatically on our sign up pages and the first time a user logs in. For the past month, we received – on average – 2 support tickets a day and a call a day. With less tickets and phone calls, we are able to dedicate ourselves to providing the best assistance with the few we are getting and use the rest of our time to enhance and refine our technology.

Helping our customers be successful is our number one priority at Truckstop.com. We have received world-class customer care from the WalkMe team. It’s a partnership that we value, and is positively, measurably impacting our business.