We’ve seen a really positive reaction to our implementation of WalkMe. Our agents love to show customers real-time, live assistance on their screen, without being invasive. With a guided tour they are able to provide support to our customers that is direct, efficient, and beneficial for both agent and customer.

We have reduced our onboarding time about 30% since implementing WalkMe. We’ve also been able to train more individuals within a new company, rather than limiting the onboarding process to a 1-on-1 approach. We are working with customers that are now able to use WalkMe to train their colleagues and boost our overall engagement.

Successful, initial experiences with our App has led to marked increases in long term user engagement and satisfaction, with Net Promoter Scores at the highest range for software companies and web apps.

We have a lot of users with different technological backgrounds and diverse needs. WalkMe was the solution that allowed us to best serve all our users’ needs. We have seen a significant boost in the adoption of our software and our users really appreciate being able to ‘work like experts’, immediately. Our users are more actively engaged and we can see how this correlates to our conversions.

The benefits we continue to see from WalkMe are tremendous: user onboarding times have decreased dramatically, and user adoption of our product is done independently and effortlessly.

We chose WalkMe™ to simplify our training process, reduced average time to competence of our employees, and continue the training as they work, thereby empowering them to quickly learn and remember our complex processes.

Our users tell us that ParentMail is much more user friendly, and that navigating the system is quick and painless. WalkMe gave us a way to seamlessly transition our users to the new system, without the need for extensive customer support. We were thrilled to see how quickly our users were learning and adopting the new features, and that led to a huge decrease in support calls. Because of WalkMe, our users are more confident in navigating the system and completing tasks, which has led to more satisfied parents and schools using ParentMail.

Not only has the product been as good as advertised, the support offered by the customer success team has been phenomenal. WalkMe’s customer success team has been second to none in offering their friendly services.

WalkMe helped our users significantly increase the number and the quality of users' profiles in our site.

After seeing what WalkMe had to offer, it’s been a saviour for me. We love WalkMe!

We also added the WalkMe application, which literally shows you how to use any feature in the system. This makes it easy to customize the e-Newsletter to target your specific market.

WalkMe is a key tool in helping our users understand these features and how to make the best and most efficient use of them. Understanding our community’s needs and giving them the tools they need to understand our product are crucial for ensuring a great experience with our platform. We leverage a number of tools to do this, including maintaining a robust community forum. By embedding forum resources in our WalkMe tutorials, users have in-product assistance, as well as more detailed support through our forum – all through a singular training resource hosted by WalkMe…Practice Fusion leverages WalkMe in several ways. Primarily, we use WalkMe to provide step-by-step walkthroughs of the features of our EHR platform. By giving users the ability to launch these tutorials at any time, from almost anywhere in our system, we ensure that they have the understanding needed to fully utilize our features. We also use WalkMe to auto-display alerts when we release new features. This gives us an opportunity to market our newest and most advanced features, and empowers our community to start using them from their first interaction with our EHR.

WalkMe for Salesforce has helped us increase adoption for our global deployment.

WalkMe has allowed us to onboard customers faster and even flatten their learning curve. Our customers were ecstatic to have guided tours, step-by-step instructions and walkthroughs right in our software. Ammon Curtis, Product Management, Infusionsoft.

WalkMe is way better than manuals (who wants to read bullet points of 'do this' and 'do that'?) and better than Videos. WalkMe is way easier to prepare and update, and it does not suffer from changes in UI.

The new ParentMail system looks so impressive, but it is also incredibly intuitive and clever, which has made each process very simple.... The design is beautiful, it’s easy to use, and the whole platform has clearly been created for a school user. For anything that could be potentially difficult, the guided tours (WalkMe) are fantastic. Any questions we’ve had since the training have been answered by WalkMe, so we’ve managed to overcome issues really quickly.