We’ve seen a really positive reaction to our implementation of WalkMe. Our agents love to show customers real-time, live assistance on their screen, without being invasive. With a guided tour they are able to provide support to our customers that is direct, efficient, and beneficial for both agent and customer.

WalkMe for Salesforce has helped us increase adoption for our global deployment.

Successful, initial experiences with our App has led to marked increases in long term user engagement and satisfaction, with Net Promoter Scores at the highest range for software companies and web apps.

WalkMe is such a great service – it has actually managed to save us 50 percent on support representative costs, increased user engagement by over 10 percent and all of this without any effort from our side. I strongly recommend every SaaS company to try it.

WalkMe guides the user inside the solution, not outside of it. It is available everywhere, and it is used at the preferred pace of the user. We compared WalkMe with other products of the same approach. Only WalkMe had the proficiency and extensibility that we needed.

WalkMe reduced incoming support ticket requests, significantly heightened user engagement, enabled faster onboarding process, and set the end user up for success.

This interactive guidance tool is perfect in allowing customers to take advantage of all the functions on my site.

WalkMe allows everyone to see the benefit of the feature before they start using the feature. My support cost has gone down.

The biggest impact for Ytel when using the WalkMe technology is the ability to “walk” the customer towards a solution. Unlike other forms of on-line help, with Walkme our customers are both learning and doing at the same time. Go here, click this, how many agents do you want to receive these calls, submit, done.

WalkMe is so easy to implement and even easier for my customers to use; it has made a real difference in customer satisfaction.

After seeing what WalkMe had to offer, it’s been a saviour for me. We love WalkMe!

We have a lot of users with different technological backgrounds and diverse needs. WalkMe was the solution that allowed us to best serve all our users’ needs. We have seen a significant boost in the adoption of our software and our users really appreciate being able to ‘work like experts’, immediately. Our users are more actively engaged and we can see how this correlates to our conversions.

WalkMe has been an excellent tool to use to help our users. The tools are very user friendly, and the support team is nothing short of fantastic!

When we looked at the heat map of customer use, we were able to see that they were heavily using the WalkMe tools.

Remote learning platforms such as WalkMe will decrease our time-to-competency and allow us to introduce new software systems and changes without increasing our need for formal training.

As a customer relationship management and marketing automation tool, MDC DOT’s core demographic is a group of people who are still adjusting to the Digital Age. In spite of having a Help Desk website with knowledge on most every aspect of our technology, our support desk was receiving at least 30 support tickets a day from our users – at most 100. Most of these tickets asked the same questions, and our phones were ringing off the hook with more of the same. After integrating with Walkme, we placed launchers on every page, and we created walk-thrus that play automatically on our sign up pages and the first time a user logs in. For the past month, we received – on average – 2 support tickets a day and a call a day. With less tickets and phone calls, we are able to dedicate ourselves to providing the best assistance with the few we are getting and use the rest of our time to enhance and refine our technology.