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  • 4.7 / 5.0 (2145)
    12+ References
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    4+ References
  • 4.8 / 5.0 (3527)
    Verified 217+ References

VPI Case Studies

  • UpSource Implements VPI EMPOWER: Achieves Double-Digit Increases in FCR and CSAT in Just Six Months

  • Diamond.com - Customer Case Study

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  • Swift Shift
    Reference Rating
    4.7 / 5.0
    Customer References 12 total
    About

    Swift Shift helps large enterprises improve sales and profitability. Swift Shift mobile application allows employees, floating pools and agencies to apply for understaffed shifts and managers to fill understaffed shifts …

  • KnoahSoft
    Reference Rating
    4.7 / 5.0
    Customer References 4 total
    About

    KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Their solutions protect organizations from the liability of "he/said, …

  • Calabrio
    Reference Rating
    4.8 / 5.0
    Customer References 217 total
    About

    We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Calabrio ONE gives you the power to engage …

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