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VPI Case Studies

  • VPI Helps San Bernardino County Sheriff's Department Record and Access Over One Million Calls Per Year

    Joann RutlandCommunications Supervisor

  • Boost the Quality and Performance of On-Premise and At-Home Agents with VPI EMPOWER software

    Tracy FlaniganQuality Coordinator and Project Manager
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    4.7 / 5.0
    Customer References12 total
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    Swift Shift helps large enterprises improve sales and profitability. Swift Shift mobile application allows employees, floating pools and agencies to apply for understaffed shifts and managers to fill understaffed shifts in minutes. Swift Shift optimizes the use of labor ensuring the best employee is put in front of the customer. Use Swift Shift to communicate with your workforce on the go - streamlined communication with your employees means fast responses so shifts are covered on time, every time. Gain a boost to productivity by helping your managers spend less time filling understaffed shifts and more time focusing on your customers.

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    4.7 / 5.0
    Customer References4 total
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    KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Their solutions protect organizations from the liability of "he/said, she/said" scenarios; provides data protection and security; and equips contact center professionals with the tools to improve their operational performance and deliver better customer service to their customers. Today KnoahSoft solutions are used in leading financial, telecommunications, government, BPO and healthcare enterprises and call center organizations throughout the world.

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    4.7 / 5.0
    Customer References117 total
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    FieldAware is a cutting-edge, cloud-based, mobile field service management hub, empowering companies to transform their field service with automated processes and streamlined operations. FieldAware is advancing field service with comprehensive solutions including optimized scheduling, dynamic and intelligent forms capture, robust reporting and analytics, AR, and IoT. FieldAware’s flexible platform streamlines technician enablement and digitizes business processes while automating the collection and dissemination of field and back-office information. Combining their award-winning, easy to use/easy to adopt software with the industry’s best implementation and support services, FieldAware provides rapid ROI, accelerating improvements in productivity, safety, compliance, customer satisfaction, and revenue growth.

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