70 Versapay Testimonials

“The growth we have enjoyed as a company stems from our commitment to continually search for new and better ways of doing things, coupled with our relentless focus on providing a great customer experience. We are in a highly competitive market with thin margins so implementing process enhancements such as AR automation will reduce our processing time and costs. Additionally we expect to reduce our Days Sales Outstanding DSO as a result of automatically following up with customers and avoiding the need to resend invoices and proof-of-delivery documentation.”

"I love Versapay because it's easy to talk to the customer."

“One of our strategic initiatives was to create a better collaboration and payment experience for thousands of our small business and accountant customers. We wanted to provide an easy-to-use online environment that provides our customers with more payment options. We searched the market, including Versapay, and evaluated many companies for the best solution. Although we had the ability to build something in-house, we selected Versapay as they had already invested in a robust solution that met our requirements and they were extremely accommodating in providing additional functionality that we subsequently requested.”

"The best part of the VersaPay Tenant Portal is that our tenants can view invoices, obtain backup and make payments any time with the press of a button. Additionally, it is easy for tenants to sign up for the online service which is very intuitive, saving them time."

“Versapay ARC quickly became the clear cut answer to help us reshape our invoice-to-cash operations including a simplified payment and cash application process as well as automated dispute resolution. As our business continues to grow, having a trusted partner in Versapay that offers the flexibility and scalability with its ARC solution is critical to ensuring a seamless and modern payment process for our customers.”

“Looking at different applications, whether it’s for billing processing or maybe specific to payment application, there really is no other cloud platform out there that handles the whole AR experience.”

“Since implementing Versapay, we can see our collections effort get better and better each month. It’s now become a one stop shop for our customers and as a result, we are realizing better cash flow from it.”

“Versapay has built a robust platform to support commercial real estate companies that will provide self-service and payment options along with a centralized interface for our internal teams.”

“We look at Versapay as more than just an AR platform. We see it as a tenant portal.”

“With Versapay ARC, we have achieved our goal of 100% paperless invoicing.”

“An overwhelming number of customers said it was an easy, intuitive, and quick process. Within minutes of sending the first set of 900 or so invitations, customers were already signing up and our first payment came that very day. We didn’t hear from anyone having difficulty with the experience of using Versapay.”

“Our customer has the ability to go on Versapay and pay their own invoices. They can pick the invoices they want to pay, how they want to pay and when they want to pay. They can set it up for a pre-payment schedule or they can have it paid on the due date. It makes my job way easier and I think the customers really enjoy the flexibility of that; that they get to pick.”

“With that much manual cash application, you’re bound to make mistakes, And that was causing frustration for our customers. We also couldn’t hold customers accountable for what they owed when we were misapplying payments and credits. We were really struggling to manage our accounts and our customers were frustrated with the mistakes we were making.”

“While we were investigating which route to take, we ended up reprioritizing our preferences, When we started, our focus was on how we could improve lockbox payments. We thought very little about how we could get customers to solve their inquiries themselves through self-service."

“For many of our customers, the introduction of the portal would mean moving to ACH payments for the first time, which is a big deal, How do you tell someone they need to change? Having our sales team involved was great because they’re the voice of the customer. We presented this not as something we decided to impose on the customer, but an initiative we were doing that we wanted to make sure customers came alongside.”