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484 Verint Systems Case Studies

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  • HMRC records 50 million calls a year with Verint

    Keiron Sanders Deputy Director, Planning & Resources

  • Leading Member Services Organization cuts unplanned leave 19% in one month with Verint Systems

  • Neo BPO cuts turnover 29% with Verint

  • VTB24 increases service levels by 5% with Verint Systems

    Yury Nosenko Deputy Head of Quality Control and Monitoring

  • Yorkshire Building Society keeps forecasts under 4% differential with Verint

    Greg Thorley Resource & Planning Coordinator

  • AAA Washington reduces insurance payouts by $100,000 a year with Verint

    Janet Ryan Director, Call Center Operations

  • Bank of Montreal cuts credit card call handle time from 11 to 7 minutes with Verint Systems

    Bruce Boyle Senior Manager of Operations and Support, Bank of Montreal

  • Damart boosts cross-sales by 300% with Verint Systems

    Graeme Hall Head of Customer Services

  • DAS saves more than £50,000 with Verint Speech Analytics

    Anita Yandell Jones Operational Solutions Manager

  • defacto.call center & dialog reduces calls by analyzing 200,000 conversations with Verint

    Gerald Schreiber Managing Partner

  • HCF reduces member complaint resolution time by 6.5% with Verint

    Belinda Sproule Call Centre Manager

  • Securitas Direct achieves ROI within first year with Verint

    José Luis Martin Chief Information Officer

  • ING Direct Canada saves $400,000 with Verint Systems speech analytics

    David Archard Head of Analytics and Quality Assurance

  • Telefónica O2 Ireland cuts call volume 2% with Verint

    Eibhlin Payne Head of Customer Care

  • Yorkshire Water automates archived call retrieval and saves 30+ minutes with Verint

    John Beresford Senior IT Professional, ICOM Team
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