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484 Verint Systems Case Studies

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  • HMRC records 50 million calls a year with Verint

    Keiron Sanders Deputy Director, Planning & Resources

  • Leading Member Services Organization cuts unplanned leave 19% in one month with Verint Systems

  • Neo BPO cuts turnover 29% with Verint

  • Neopost boosts contact centre productivity 30% with Verint

    Warren Tait Customer Service Director, Neopost

  • New York Life cuts overtime to 3%–4% with Verint Systems

    Gian Brackin New York Life

  • Siemens Business Services reduces costs and supports 3,000 agents with Verint

    Gerhard Kress Service Desk Director, Production Support

  • Addison Lee boosts agent occupancy from 40% to 70% with Verint

    Chris de Souza Call Centre Manager

  • Georgia Aquarium improves guest experience with Verint Workforce Management

    Beach Clark Vice President of Information Technology

  • Logica boosts productivity 30% with Verint Workforce Management

    Huw Williams Global WFO & Contact Centre Design Consultant

  • Nedbank scales contact centre operations 4x with Verint

    Dawie Van Der Merwe Head of Workforce Optimisation, Nedbank

  • Norwich Union Life Direct boosts sales 28% with Verint

    Adrian Hawes Head of Workforce Management & Telephony

  • Telecontact improves workforce scheduling for 1,500 agents with Verint

    Victor Volskiy General Director

  • Thames Water boosts planning productivity 100% with Verint

    Will Brown Head of Planning

  • USANA Health Sciences handles 23% more calls per week with Verint

    Georgiann Hernandez Workforce Management Administrator

  • Virgin Mobile reduces CSA attrition by 22% with Verint Systems

    John Elliott Head Of Customer Operations
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