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Vergic Case Studies

  • Clas Ohlson boosts sales and satisfies e-customers with Vergic’s solution

    Elvy AxklintContact Center manager

  • Online engagement improves first time customer issue resolution by 30% compared to email

    Jonny RosengrenCustomer Service Manager
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    Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer.

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    Cekura AI provides testing and observability of artificial intelligence (AI) voice agents within the technology sector. It offers services that include scenario generation for varied test cases, emulation of diverse user types, tracking of performance metrics, and call analytics. Its services are intended for the development and monitoring of conversational AI systems. It was formerly known as Vocera.

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    Octane AI is a start-up founded in 2016 with a SaaS platform that allows their customers (businesses) to use Facebook Messenger marketing to automatically send messages to their end-users (individuals) on Messenger. Their customers can use Octane AI to power Messenger marketing campaigns for abandoned carts, receipts, shipping notification, and custom campaigns. Octane AI can also help with customer support by automatically answering questions sent in by individuals.

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