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Vergic Case Studies

  • Clas Ohlson boosts sales and satisfies e-customers with Vergic’s solution

    Elvy AxklintContact Center manager

  • Online engagement improves first time customer issue resolution by 30% compared to email

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    Aivo, founded in 2012, develops customer support software solutions with artificial intelligence technologies that transform the way companies and customers interact. Aivo has a broad customer base that includes Sony, AIG, Visa, GM, LG, Movistar, América Movil, among others. With a fresh organization focused on modern client services and sales processes, Aivo has transformed the customer experience by offering innovative AI conversational software technologies that provide real-time solutions.

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    Cekura AI provides testing and observability of artificial intelligence (AI) voice agents within the technology sector. It offers services that include scenario generation for varied test cases, emulation of diverse user types, tracking of performance metrics, and call analytics. Its services are intended for the development and monitoring of conversational AI systems. It was formerly known as Vocera.

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    KODA is an AI-powered automation platform that integrates chat, voice, and ticket automation - a comprehensive suite of tools designed to optimize business processes across customer service, sales, and internal operations.

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