"Regular work in the chatbot dashboard, i.e. generating reports, analyzing intent and conducted conversations, as well as working on the further development of the system yields results with a growing number of users. At the end of the day, it is rewarding to see how useful our employees find this tool. Statistics prove this, growing month by month in the number of calls made, new users, as well as an increasing percentage of detected intentions. It is also demonstrated by the satisfaction of Biedronka’s employees, who receive information on matters important to them promptly and efficiently."