"The chatbot, created together with KODA, freed up more than half of the time our consultants were spending handling all the questions we were previously asked via chat on the platform. Today, we engage in an average of as few as 4 chat conversations for every 10 contacts, and with the information collected by the chatbot, we can handle them much faster. Before we decided to automate the answers to some of the questions asked, sometimes our customers would run away from the queue without getting an answer. Today, the response to their need is immediate."