KODA Testimonials

"The chatbot, created together with KODA, freed up more than half of the time our consultants were spending handling all the questions we were previously asked via chat on the platform. Today, we engage in an average of as few as 4 chat conversations for every 10 contacts, and with the information collected by the chatbot, we can handle them much faster. Before we decided to automate the answers to some of the questions asked, sometimes our customers would run away from the queue without getting an answer. Today, the response to their need is immediate."

"Regular work in the chatbot dashboard, i.e. generating reports, analyzing intent and conducted conversations, as well as working on the further development of the system yields results with a growing number of users. At the end of the day, it is rewarding to see how useful our employees find this tool. Statistics prove this, growing month by month in the number of calls made, new users, as well as an increasing percentage of detected intentions. It is also demonstrated by the satisfaction of Biedronka’s employees, who receive information on matters important to them promptly and efficiently."