"The chatbot, created together with KODA, freed up more than half of the time our consultants were spending handling all the questions we were previously asked via chat on the platform. Today, we engage in an average of as few as 4 chat conversations for every 10 contacts, and with …

"The tools implemented by KODA Bots has allowed us to automate replies for many recurring enquiries, thus reducing the waiting time for passengers to receive information relevant to them. While usability and speed were important, the key factor was to keep our passengers satisfied and provide them with support 24 …