138 Trustpilot Testimonials

"The artists on our community really represent Artfinder on a day-to-day basis; if they’re not offering great customer service, or they’re finding it hard to use our community, we need to know."

"For us, Trustpilot was the simple choice when looking at online review websites because of the strength of Trustpilot’s branding and ease of use."

"We’re all about celebrating success and as a company we highlight the best reviews that come through to us. This does go both ways however; we also use the feedback we receive from customers to educate and teach any team members who may be struggling, and use this feedback to also influence our internal processes. If we can be doing something better for our customers, we’ll go ahead and get it done based on the feedback we receive. Having our fingers on the pulse of how our customers are reacting to the experience we provide is a very valuable resource for us."

“Reviews can be super powerful, especially when you show them in a fun and creative way. Instagram stories allow us to show our Trustpilot reviews to an already engaged and interested audience.Every time we show our reviews on our IG stories we have around 40,000 eyes on it, so the influence is definitely there.”

“Trustpilot reviews have helped our company move forward in a positive way. Customer feedback is the best way to improve the day to day performance of our businesses as well as correct the negative experiences or concerns some customers might have had. We have really enjoyed using Trustpilot and it has served an integral role with our company. Thank you!”

“By utilizing TrustPilot reviews we have an opportunity to let our customers tell others their story to not just friends and family, but the country. These stories validate the customer experience. MailMyPrescriptions.com has reinvented the pharmacy experience, and we are using Trustpilot to reinvent storytelling.”

"Our Trustpilot ratings and reviews are an important metric of our customer service for the board and heads of departments, and it’s a great indication for our business and helps employees understand the bigger picture around customer satisfaction across the industry. A lot of our departments leverage the customer insights we collect. Everyone in the business is interested in the performance of our reviews. The insights are always utilised in a way that provides guidance and direction for our department leaders."

"Trustpilot reviews are the single biggest factor in our sales process. You can have the best sales people in the world, but if the person on the other end of the line can’t trust you, you’ve got no chance. Our reputation online allows us to pick up that phone in the confidence that we can walk-the-walk, and we’ve got the customer testimonials to back it up."

"We’re still breaking records for sales, and have posted some of the highest figures in the 5 years since we started working with Trustpilot. Because of the global pandemic – small businesses need as much support as ever and one way to survive (or thrive) in the current situation is through digital marketing."

“In the crazy year that is 2020, we can’t possibly talk about challenges without mentioning the global pandemic we find ourselves in. The fear, ever-changing rules and lifestyle changes have proved to be a rollercoaster for everyone. And it shows no signs of slowing down. We will continue to prioritise the safety of our customers and staff and adapt operations accordingly, knowing that Trustpilot reviews are here to support the work we’re doing.”

“We believe that this type of review comes from misunderstandings and from the lack of customer autonomy. After intervening and supporting the client, approximately 80% of our customers changes their reviews and leave a better one.”

"The opportunity to be able to change the view of a negative experience into a positive one is essential, as we want to be known to offer the best customer service, and don’t want any of our customers thinking they aren’t valued. However, without a platform like Trustpilot, we wouldn’t be able to do this. It’s essential for us to better understand what works and what doesn’t. For example, our reviews have taught us that our customers love the additional extras that we offer, like the video approval on all orders."

“The best part of Trustpilot for us have been our increases in conversion rate and revenue per visitor, as well as the ease of use of Trustpilot’s platform and customer service. The UI is clean and easy to use so you can easily get insights from all of your reviews. From the regular email reminders, it’s easy to keep a pulse on your reviews and how your customers are feeling. When you combine that with the support we get from our Customer Success Manager it really helps us make sure we’re getting the most out our reviews and the capabilities Trustpilot provides.”

“Trustpilot has really helped us see improvements in organic search results so that new customers are finding 686 every day. Between the better visibility and social proof throughout our journey, it’s a no brainer for us in terms of standing out from our competition.”

"The ability to display location-specific star ratings on our web pages help customers feel confident that the location they are planning to rent from has an excellent service record."