“Overall, Trustpilot has been a great tool to help us develop the eCommerce side of the business. It’s also been amazing at helping us grow our community and improve customer retention, customer satisfaction, and communication.”
"The biggest mistake you can make is to dismiss a bad review and fail to act upon it. By doing so, you're missing an important opportunity to turn the situation around to the advantage."
“Reviews are part of a customer’s buying journey now for so many different products that you just have to embrace it. To embrace it fully you have to be confident that you are doing things the right way. Trustpilot really helps us stay true by our tag line - ‘Do it the Right way. Do it the Rivervale Way.”
"In the telecommunications industry, brand trust is very important. We understand that, as a business, Trustpilot reviews are a fantastic way to showcase the feelings of our existing Customers to current and future prospects."
“About five years ago we were looking for better tools to scan our site and make sure that things were as secure as possible. TrustedSite seemed like a great partner because we could sit back and focus on our business while also focusing on the site's security and preventing breaches that could potentially impact our customers’ private information. Having TrustedSite shows our customers that we care and shows that we're partnering with probably one of the biggest and best in the industry.”
"Our best advice is to make use of the amazing help that the Trustpilot onboarding team provides. Kevin is our contact and has been very helpful since welcoming us to Trustpilot! We have regular calls with him so we can ask any questions we have and identify areas for optimising the great results we're seeing."
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