39 TripSpark Testimonials

"Since going live, we've drastically improved our customer service, decreased fraud and improved our ridership data."

“A turnkey solution was determined to be the most attractive, hassle-free, costeffective method to meet our goals.”

“One thing we were looking for in a vendor is that they would be willing to work with us after the sale, and TripSpark has done that very well.”

"By using centralized scheduling we have been able to increase both efficiency and capacity."

"TripSpark has increased our reporting capabilities and the ability to serve our communities."

"We now have the ability to update our volunteer driver manifests in real-time on the day of service. This is a great reason to celebrate!"

"TripSpark has established smoother processes and we now have more passengers on the bus on a daily basis. The efficiencies provided by the system have also greatly improved our time management and save approximately one hour of scheduling and reporting time each day."

"Year to date, paratransit ridership is up by 5.17%, And public transit ridership is up by 2.5%."

"On a football game day we’ll have about 25,000 [students] riding on our buses. With TripSpark we can monitor the passenger counts and keep track of when the passengers are going where and that will help us to apply the buses as we need to."

“With the data, we can look at ridership – not only by route, but we can look at it by hour of the day and by stop – and we can target areas that we can cut that won’t be so painful for our customers.”

"The efficiency in trips, the efficiency in schedules, has impacted our payroll hours. There’s a lot less sitting around waiting for trips."

"Having real-time updates, it means a lot to everyone. Because it’s less phone calls that we have to do, and that’s more time that we are having to focus on the clients."

"Because we are able to batch during the day, we have been able to increase our passengers per-hour by 5% and that translates into real dollars, which is really important for a public agency."

"What the tool allowed us to do was shrink our number of buses by doing better routing. In addition, better customer service. We had an increased level of confidence when we spoke to parents."

"RidePro is a great one-stop shop mechanism. It allows for ease of reporting, figuring out what areas need development or not and it also allows us to provide the commuter an array of tools."