TripSpark

"CCRTA purchased TripSpark’s Medical Transportation software in 2009 and this software made all the difference in how we were able to manage our brokerage services, not only for the Human Service Transportation contracts we have with the state of Massachusetts, but also for the local agencies and organizations we serve. Their staff worked with us to customize our software to meet the needs of the many agencies that we serve. Each agency is different and have their own trip rate, eligibility criteria, transportation requirements and funding sources, just to name a few. With TripSpark we are able to manage those many differences and provide excellent brokerage and customer service through efficient, reliable, safe, and affordable transportation options."

"We were able to save $100,000 this past year, without impacting our ridership negatively. We cut trip times by 50% for most trips. We saw upwards of 20% increases of ridership per month."

“My favourite thing about TripSpark is the customer support. They’re very responsive when you call or email, and they’re really nice to talk to and they’re very knowledgeable.”