TripSpark specializes in scheduling software, passenger information systems and in-vehicle hardware for fixed route transit, paratransit, non-emergency medical transportation (NEMT), ridesharing and K-12 school bus transportation.
TripSpark helps agencies and organizations get their riders to their destination in the safest, most convenient and most efficient way possible. Our technology helps agencies and private operations perform routing, scheduling, billing, reporting and other important functions easily and efficiently.
At TripSpark, we “Move Together” with our customers, meaning we work collaboratively to develop solutions that address specific operational needs. We listen to what our customers want and continually incorporate their suggestions into new products and product updates. Listening to the voice of our customers means that we are constantly improving the functional capabilities of our products. Knowing our customers also means that we’re able to configure the software to best address individual needs.
No, but we are able to provide product demos tailored to your individual needs.
TripSpark’s comprehensive customer care program includes access to training courses, resources and collaboration forums to help customers get the most out of the software. Customers may also attend TripSpark’s annual user summit for plenty of hands-on and collaborative learning opportunities.
The implementation timeline varies depending on the software and hardware that is chosen. Customers complete an operational review document so that the deployment specialist can configure the software appropriately. Once configured and installed, training is typically conducted using a “train the trainer” approach. Processes are in place to ensure that the software is functioning correctly and users are comfortable using the technology before the “go live” date.
All TripSpark customers have access to a variety of valuable services at no additional cost. Complimentary services include 24/7 customer care support, a customer portal featuring collaboration forums, monthly training courses, and quick access to product documentation and resources.
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