39 TripSpark Testimonials

"Not only does TripSpark provide great products, they provide great people. And that has given me the confidence to feel like I’m not in this alone. They know my goals. They anticipate some of the questions I will have, even before I have them.”

"Since going live, we've drastically improved our customer service, decreased fraud and improved our ridership data."

“The capabilities of [TripSpark] Streets is strong but the front end software is easy to use. It’s been very beneficial to us to have software our staff can actually use.”

“We have more data and more data accuracy, which gives us the ability to operate more efficient routes and runs.”

“We have seen a 95% reduction in errors.”

"The TripSpark system is invaluable at saving us time. It eliminates paperwork, saving thousands of dollars."

“A turnkey solution was determined to be the most attractive, hassle-free, costeffective method to meet our goals.”

“My favourite thing about TripSpark is the customer support. They’re very responsive when you call or email, and they’re really nice to talk to and they’re very knowledgeable.”

"We’ve been ahead of the curve in giving our customers what they want. We’ve haven’t had printed timetables in over six years. Everything is in our app or on our website. Our customers know where to get the data."

"The bottom line is that we believe in what we do. We were able to achieve a major milestone in 90 days by building an entire statewide organization of provider, delivery source, call center and claims processing. The future of WellTrans is looking very bright."

"CCRTA purchased TripSpark’s Medical Transportation software in 2009 and this software made all the difference in how we were able to manage our brokerage services, not only for the Human Service Transportation contracts we have with the state of Massachusetts, but also for the local agencies and organizations we serve. Their staff worked with us to customize our software to meet the needs of the many agencies that we serve. Each agency is different and have their own trip rate, eligibility criteria, transportation requirements and funding sources, just to name a few. With TripSpark we are able to manage those many differences and provide excellent brokerage and customer service through efficient, reliable, safe, and affordable transportation options."

“Customers felt that being able to control [their trip booking] themselves through an online option would correct some of those errors and give them more independence and control over their GoBus service.”

"Over the last year, we’ve seen a significant increase in our passengers per vehicle hour mostly related to proper scheduling, with TripSpark being able to group customers and trips together more efficiently."

“One thing we were looking for in a vendor is that they would be willing to work with us after the sale, and TripSpark has done that very well.”

"We’re looking for passengers to be able to interact with us a bit more, and move [trips] along quicker. With Notifications, we’re looking to run more efficiently because we can reduce no-shows and allow passengers to be aware that their vehicle is coming, improving on-time performance."