"We changed how people experience sending and receiving customer service tickets during the trial. Totango helped us figure out ways to try different approaches to highlight key features which and see ones got the most usage."

“We evaluated half a dozen [platforms] fairly exhaustively. the biggest differentiator for me is speed to value. From kick-off to go live was 8 weeks. That is a phenomenal path from entering into partnership to realizing value in 90 days.”

"Can’t get Zoe out of my head…Keep thinking of more practical applications for her as I’m working on process development."

"From Day 1, I always looked at Totango as an innovative platform."

“Now we can say our customer success organization is truly functioning as a success team - looking at what success means, how to achieve that, and how we measure it. Without tools like Totango, all discussion becomes academic in a nice looking PowerPoint. Totango allows us to actually see what …

"The kind of intel we get out of the platform has been enormous."

"We believe customer-led growth is the only way for businesses to thrive. To fuel our growth, we needed software that combines enterprise readiness with a modern interface, allowing us to maximize revenue from our existing customers, which is our #1 priority."

"Totango automated [individual activity reports] for us in real-time so we didn’t have to go through layers of security to get the information we needed. This really helped us focus on converting our trial users to paid ones."

"The ability to look at all actions through the lens of revenue is paramount. If my team is able to stay ahead of churn pitfalls that were previously unpredictable, that’s a win and puts a clearer lens on the opportunities to protect and grow customer revenue."

"Our logo retention improved 8% YoY and I really believe it's because of the work that we did with Totango."

"Totango keeps our customer success team proactive and engaged. We now know when an account is falling behind or struggling to onboard and can intervene to make a difference."

"I think there isn't any software as a service solution today that could effectively run a customer success department without a tool like Totango."

"We used the power of our campaigns and integrations to scale up our Voice of the Customer Program, track progress and reduce manual workload."

"Combining the best of Catalyst and Totango into a unified product for enterprises and fast-growing companies will ensure businesses not only survive but rapidly uncover growth and revenue opportunities that are often overlooked. "

“It became our mission to get rid of the spreadsheets and bring all the data and telemetry into one tool, so customer success could control outcomes for our customers and positively affect recurring revenue and growth.”