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"Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention."
“The results are the best I have seen from any software solution I have tested, by a clear margin.”
First Insight is the world’s leading customer-centric merchandising platform that empowers retailers and brands to incorporate the Voice of the Customer into the design, pricing, planning, and marketing of new products. Through the use of online consumer engagement, the First Insight solution gathers real-time consumer data and applies predictive analytic models to create actionable insights, which drive measurable value.
Keatext helps businesses cultivate meaningful relationships with their customers by providing them with instant clarity on what customers care about most, and by increasing their ability to respond rapidly to customer needs. Their AI-powered platform synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard. Designed to minimize response time, Keatext is the industry’s most agile cloud-based opinion-analysis engine, relying on deep learning and a rich, ever-growing knowledge base. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as real-time visualization of correlations and trends with immediate report-sharing capabilities.
Staircase AI is pioneering Customer Relationship Intelligence. Their platform leverages AI to analyze millions of customer interactions and turn them into actionable human insights that are impossible to spot with the naked eye. Companies depend on Staircase AI to cut through the noise and improve their NRR. Staircase AI reveals deep human signals and uncovers customers' health, sentiment, journey events, risks, and opportunities.
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