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Thematic Testimonials

  • "Over the years we’ve tried different solutions, both manual and automated, to deal with hundreds of comments Sky receives on a weekly basis. We have found Thematic to be the most effective and sustainable approach. We can validate changes in customer perception immediately and quantify their importance.”

    Troy StantonHead of Consumer Insights

  • “With Thematic it is possible to get a much better idea of what the mood and importance of issues are to our customers. Armed with this I can enter discussions with industry partners knowing where the balance is on issues that affect us all.”

    Young lyChief Executive Officer
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    4.7 / 5.0
    Customer References73 total
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    Chattermill uses cutting edge artificial intelligence to analyse customer feedback across customer touchpoints for organisations to harness customer insights at scale, boost customer loyalty and brand advocacy. They combine machine learning with a deep understanding of a company and their customers, seamlessly integrating with any system used to collect feedback. They then deliver precise, actionable insights enabling their partners to have a complete, objective understanding of their customers every day.

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    4.7 / 5.0
    Customer References1097 total
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    NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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    4.7 / 5.0
    Customer References9 total
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    Staircase AI is pioneering Customer Relationship Intelligence. Their platform leverages AI to analyze millions of customer interactions and turn them into actionable human insights that are impossible to spot with the naked eye. Companies depend on Staircase AI to cut through the noise and improve their NRR. Staircase AI reveals deep human signals and uncovers customers' health, sentiment, journey events, risks, and opportunities.

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