Staircase AI is pioneering Customer Relationship Intelligence. Their platform leverages AI to analyze millions of customer interactions and turn them into actionable human insights that are impossible to spot with the naked eye. Companies depend on Staircase AI to cut through the noise and improve their NRR. Staircase AI reveals deep human signals and uncovers customers' health, sentiment, journey events, risks, and opportunities.
Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.
Learn more about GainsightStaircase provides us with a unique perspective into our customers’ true health, and plays a key role in creating more transparency within our entire customer base. In the past, we had to wait for CS feedback for NPS results to extract information about customers for expansion, mitigation or advocacy, but now we can now discover how customers feel about specific features or topics automatically.
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