35 Thanx Testimonials

“The guest feedback we get using Thanx has been an absolute game-changer for EVO. When we get feedback from Thanx, we know exactly who guests are; how often they visit, how much they spend, and which locations they visit. In the past, the feedback we got from social media sites or Yelp had no data about who guests were and we didn’t have a good way to respond. We’re now empowered to respond personally to guests ensuring we address any issues and keep them coming back again and again."

"After the roll-out of Thanx CRM-integrated ordering, Little Big Burger saw a 12.1% increase in SSS in the 20 weeks following launch and a 7.5x increase in loyalty sign-ups."

"We launched Thanx amidst the pandemic and haven't had a backwards week since. Our sales have been climbing and Thanx has been an instrumental part of that growth. It’s been invaluable to reach our customers, given the disruption to normal habits."

“We have learned more about our customers and their habits in 3 months with Thanx than in 7 years with punch and plastic cards. Thanx gives us an actionable data set, lets us incentivize customers in new ways, and ensures that our most loyal customers stay that way. At its core, Thanx is the CRM solution our industry has never had before.”

"While we are extremely proud of the results and the higher level of customer service Thanx enables, the single most important reason for the program’s success has been its effortlessness. With no new hardware, no point-of-sale integrations, and no added steps at checkout for our staff or consumers, Thanx eliminated the hassle that had prevented us from implementing a customer loyalty program previously."

“We had wanted to implement a loyalty program for a long time, but couldn’t find a solution that all our franchise owners would embrace. Thanx solved this problem by providing detailed and up-to-date reports that displayed revenue and ROI increases in clear terms. In just 6 months, we have already seen higher average check sizes and increased revenue. Plus our most pleasant surprise we successfully increased Wednesday traffic; something we had tried and failed to do many times before.”

"Though we previously used a traditional paper card program, we constantly sought a replacement our staff and customers both disliked the hassle, and we had no way of learning anything useful about our customers. With Thanx, we have access to detailed information about customer behavior across all our locations, and use this insight to our advantage. With one click, we can identify lucrative customer segments and send out targeted campaigns with measurable ROI. Our VIP campaign in particular has been terrific it makes our best customers feel more special and that makes all the difference."

“We were interested in getting a better picture of our customer base. For example, we might have a customer who visits several of our New Orleans locations, but they might not go to any one location more than once every other month. We want to know who they are so we can treat them like a VIP no matter which location they come into.”

“As an entertainment center, we see a lot of traffic on holidays and for special occasions, and have always wanted to drive more regular visits from our customers. We use social media and email, but struggled to understand how these campaigns impacted customer behavior. Now, with Thanx, we’ve finally been able to get a true understanding of how every customer interacts with our brand. Thanx’s data and reporting have allowed us to send more targeted offers and gain a precise understanding of ROI and lifetime value. We’ve been blown away at the power of tools like Winback a phenomenal solution to re-engage our at-risk customers.”

“As a multi-location business targeting customers that seek out exceptional service, we need actionable insight to help us put our best foot forward. Thanx gives us that ability and has been a significant partner and secret weapon. We can reward customers according to their personal tastes and have increased average check size per visit by 37%.”

"People want things immediately, carrying around an old loyalty card where you’re punching things or swiping things that’s not our reality anymore. Being able to have customers come in, swipe their card, and immediately get points without even thinking about it has been really great.”

"We needed a world-class partner to take our decade-old loyalty program to the next level and that’s exactly what we found in Thanx. Previously our customers had to carry around a plastic card which most forgot to do. Now all they have to do is pay as usual and the Lou Malnati’s app automatically informs them of their next reward. In addition, Thanx made it easy for them to quickly identify nearby locations and even order a pizza right from within the app."

"At 2nd Time Around, we are constantly searching for ways to connect and engage with our customers better across every touch point. And, through those interactions, learn more about the customer so we can simply serve them better. The Thanx Branded App connects us to our most loyal customers through direct one-to-one mobile communication. With the Thanx Branded App, we benefit from actionable data, on-demand push notifications, real-time Net Promoter Scores (NPS) tied to customer lifetime value, and detailed customer segmentation. It’s important for us to know exactly how much money each customer spends and precisely how satisfied they are after each visit and now we actually can.”

"Being an upscale pizzeria, we’re very discount-cautious. We don’t want to be lumped in with other companies who offer freebies to everyone. With Thanx, we’re rewarding our already-engaged customers, not discount-seekers. It’s nice to be able to present rewards only to loyal guests and getting an achievable return on investment to drive revenue through frequency and redemption.”

"With Thanx, we can finally know who our most loyal customers are! More importantly, we now have tools to engage with them directly and make sure they are happy and keep coming back. The data we are beginning to collect through Thanx is fantastic. Every time we learn something new, we just want more and more!”