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“We have learned more about our customers and their habits in 3 months with Thanx than in 7 years with punch and plastic cards. Thanx gives us an actionable data set, lets us incentivize customers in new ways, and ensures that our most loyal customers stay that way. At its …
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“In the year that we've been using Thanx, we've learned a lot about our customers. We now can identify and reward the high-spend VIP customers that drive the majority of our business. We also have a greater understanding of our customers’ frequency, their purchasing habits, and more. This data is …
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"We found a partner in Thanx because they were equally as passionate about building a program that improved our bottom line without relying on traditional discounts, and instead moving towards offering exclusivity and access to our guests."
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"While we are extremely proud of the results and the higher level of customer service Thanx enables, the single most important reason for the program’s success has been its effortlessness. With no new hardware, no point-of-sale integrations, and no added steps at checkout for our staff or consumers, Thanx eliminated …
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“We had wanted to implement a loyalty program for a long time, but couldn’t find a solution that all our franchise owners would embrace. Thanx solved this problem by providing detailed and up-to-date reports that displayed revenue and ROI increases in clear terms. In just 6 months, we have already …
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"Though we previously used a traditional paper card program, we constantly sought a replacement our staff and customers both disliked the hassle, and we had no way of learning anything useful about our customers. With Thanx, we have access to detailed information about customer behavior across all our locations, and …
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“We were interested in getting a better picture of our customer base. For example, we might have a customer who visits several of our New Orleans locations, but they might not go to any one location more than once every other month. We want to know who they are so …
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“As an entertainment center, we see a lot of traffic on holidays and for special occasions, and have always wanted to drive more regular visits from our customers. We use social media and email, but struggled to understand how these campaigns impacted customer behavior. Now, with Thanx, we’ve finally been …
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“As a multi-location business targeting customers that seek out exceptional service, we need actionable insight to help us put our best foot forward. Thanx gives us that ability and has been a significant partner and secret weapon. We can reward customers according to their personal tastes and have increased average …
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"People want things immediately, carrying around an old loyalty card where you’re punching things or swiping things that’s not our reality anymore. Being able to have customers come in, swipe their card, and immediately get points without even thinking about it has been really great.”
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"We needed a world-class partner to take our decade-old loyalty program to the next level and that’s exactly what we found in Thanx. Previously our customers had to carry around a plastic card which most forgot to do. Now all they have to do is pay as usual and the …
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"At 2nd Time Around, we are constantly searching for ways to connect and engage with our customers better across every touch point. And, through those interactions, learn more about the customer so we can simply serve them better. The Thanx Branded App connects us to our most loyal customers through …
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"Being an upscale pizzeria, we’re very discount-cautious. We don’t want to be lumped in with other companies who offer freebies to everyone. With Thanx, we’re rewarding our already-engaged customers, not discount-seekers. It’s nice to be able to present rewards only to loyal guests and getting an achievable return on investment …
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"With Thanx, we can finally know who our most loyal customers are! More importantly, we now have tools to engage with them directly and make sure they are happy and keep coming back. The data we are beginning to collect through Thanx is fantastic. Every time we learn something new, …
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"We evaluated a number of loyalty solutions on the market, but everything we looked at forced consumers to participate in extra steps. We didn’t want to complicate the experience. Rewards should be easy and fun — and that’s what Thanx delivers with our custom SusieFavors program.”