Thanx focuses on making retention and loyalty effortless for both merchants and consumers. Merchants analyze purchasing activity without additional hardware or point-of-sale integration, allowing them to quickly launch retention marketing customized for their business. Consumers pay as usual and automatically receive personalized rewards on their phones, which eliminates the hassle of check-ins, loyalty cards, and added steps at checkout. To date, they've helped their merchants generate 30-50% increases in revenue from their existing customers.
"While we are extremely proud of the results and the higher level of customer service Thanx enables, the single most important reason for the program’s success has been its effortlessness. With no new hardware, no point-of-sale integrations, and no added steps at checkout for our staff or consumers, Thanx eliminated the hassle that had prevented us from implementing a customer loyalty program previously."
"Every time I sent a targeted offer with Thanx I learn from it. The robust data I get from our Thanx campaigns inform our decisions helps make me a better marketer and grows our business. That’s what it’s all about."
“The guest feedback we get using Thanx has been an absolute game-changer for EVO. When we get feedback from Thanx, we know exactly who guests are; how often they visit, how much they spend, and which locations they visit. In the past, the feedback we got from social media sites or Yelp had no data about who guests were and we didn’t have a good way to respond. We’re now empowered to respond personally to guests ensuring we address any issues and keep them coming back again and again."
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