Thanx focuses on making retention and loyalty effortless for both merchants and consumers. Merchants analyze purchasing activity without additional hardware or point-of-sale integration, allowing them to quickly launch retention marketing customized for their business. Consumers pay as usual and automatically receive personalized rewards on their phones, which eliminates the hassle of check-ins, loyalty cards, and added steps at checkout. To date, they've helped their merchants generate 30-50% increases in revenue from their existing customers.
"People want things immediately, carrying around an old loyalty card where you’re punching things or swiping things that’s not our reality anymore. Being able to have customers come in, swipe their card, and immediately get points without even thinking about it has been really great.”
“As a multi-location business targeting customers that seek out exceptional service, we need actionable insight to help us put our best foot forward. Thanx gives us that ability and has been a significant partner and secret weapon. We can reward customers according to their personal tastes and have increased average check size per visit by 37%.”
"At 2nd Time Around, we are constantly searching for ways to connect and engage with our customers better across every touch point. And, through those interactions, learn more about the customer so we can simply serve them better. The Thanx Branded App connects us to our most loyal customers through direct one-to-one mobile communication. With the Thanx Branded App, we benefit from actionable data, on-demand push notifications, real-time Net Promoter Scores (NPS) tied to customer lifetime value, and detailed customer segmentation. It’s important for us to know exactly how much money each customer spends and precisely how satisfied they are after each visit and now we actually can.”
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