35 Thanx Testimonials

"At 2nd Time Around, we are constantly searching for ways to connect and engage with our customers better across every touch point. And, through those interactions, learn more about the customer so we can simply serve them better. The Thanx Branded App connects us to our most loyal customers through direct one-to-one mobile communication. With the Thanx Branded App, we benefit from actionable data, on-demand push notifications, real-time Net Promoter Scores (NPS) tied to customer lifetime value, and detailed customer segmentation. It’s important for us to know exactly how much money each customer spends and precisely how satisfied they are after each visit and now we actually can.”

“In the year that we've been using Thanx, we've learned a lot about our customers. We now can identify and reward the high-spend VIP customers that drive the majority of our business. We also have a greater understanding of our customers’ frequency, their purchasing habits, and more. This data is huge for us, and we use it every day to drive our marketing decisions."

"While we are extremely proud of the results and the higher level of customer service Thanx enables, the single most important reason for the program’s success has been its effortlessness. With no new hardware, no point-of-sale integrations, and no added steps at checkout for our staff or consumers, Thanx eliminated the hassle that had prevented us from implementing a customer loyalty program previously."

"Every time I sent a targeted offer with Thanx I learn from it. The robust data I get from our Thanx campaigns inform our decisions helps make me a better marketer and grows our business. That’s what it’s all about."

"We found a partner in Thanx because they were equally as passionate about building a program that improved our bottom line without relying on traditional discounts, and instead moving towards offering exclusivity and access to our guests."

"Through research, we realized it's not in our best interest strategically to continue discounting so heavily. A hugely important component was being able to move away from coupon-based loyalty and move toward something more personalized so that we can surprise and delight while not devaluing our product."

"The way that Thanx offers rewards feels fundamentally different, with ease of segmentation, automation of campaigns, and the flexibility in the way we can build rewards."

"The entire onboarding process supported my biggest goal, which is having the bandwidth to do more data-driven marketing without spending all day on it."

"We launched Thanx amidst the pandemic and haven't had a backwards week since. Our sales have been climbing and Thanx has been an instrumental part of that growth. It’s been invaluable to reach our customers, given the disruption to normal habits."

"After the roll-out of Thanx CRM-integrated ordering, Little Big Burger saw a 12.1% increase in SSS in the 20 weeks following launch and a 7.5x increase in loyalty sign-ups."

"Thanx’s digital ordering solutions allow us to deliver best-in-class digital experiences via websites and in-app; with rewards seamlessly integrated into the user experience, it creates a powerful incentive for guests to order direct."