After three years of continuous use at CryptoLogic, DevTrack has met our expectations for defect management, tracking and reporting, and then some. The customizable user interface has enhanced our ability to use DevTrack across the organization.

TechExcel is easier to use and represents a significant cost saving over our previous solution.

As a result of implementing DevTrack, Jenny Craig's Information Systems department now has the ability to more effectively generate informative reports, oversee and balance employee workloads, access historic records, and manage our change control process. In addition, we have increased visibility to issues such as change requests, enhancements and tasks, as well as their owners, statuses and time estimates. We're pleased with the results DevTrack has realized for us so far, and look forward to continued cost savings and program enhancements in the future.

The Windows environment is a huge difference.. The performance has been excellent and we have had no problems with the program. Administration is very, very easy.

Using ServiceWise, it has been extremely easy to customize and modify features such as incident notification and auto escalation.The system is quick which is very good. I haven’t received any complaints about the software being slow.

TechExcel had what we were looking for, a scalable support center solution that gave us the option to add more CRM functionality down the road. Not only did their product make more sense than any of the other products I had seen, but it cost less than half of what other vendors were charging for their products.

The features ServiceWise offered exactly met what we were looking for. Because ServiceWise has been so flexible and easy to configure we were able to use this tool to discipline our business processes. I appreciate TechExcel's support and continual refinement of this application even as they pursue aggressive development of other front office applications. With this kind of synergy the sky is the limit as we implement future enhancements of this product.

I recently downloaded DevTrack and installed it on [Microsoft] SQL Server within one hour, with no difficulty whatsoever. That was really impressive. I was then able to easily create my own project and start using the product immediately. You have also opened up your product enough to let me do some things, for example, DevTrack allows users to do things like create my own custom Crystal Reports, and use them within your program. That is really nice. It's very easy to use and you folks have thought of everything. I had first tried Track Record [Underware, Inc.], and was so frustrated after two hours, I sent it back. Track Record uses dBase. DevTrack is ODBC compliant, so I can use any ODBC-compliant database. You did a good job.

DevSuite has so far proved very useful and fulfilled our expectations. We ’re already looking forward to the next version and to integrate DevPIan and DevTest into our workflow.

ServiceWise is really easy, extremely customizable, and versatile. It can be used for many things, not just for help desk. I would definitely recommend ServiceWise for any other company in a similar situation.

We choose DevTrack over Visual Intercept [Elsinore Technologies] because of its ease-of-use, intuitive design, and it is easy to explain to the rest of the team. The DevTrack interface is better, one window with everything right there. The GUI is superior. It is also easy to administer. The searching, reporting, and customization is also better in DevTrack. The searching is powerful and the reporting is quite nice.the extensive out-of-the-box reporting covers most of the basics.

Implementing DevTest was very easy and we were up and running almost right away. Getting existing test cases into DevTest only took between three and four weeks of full time effort. We could never have efficiently managed the volume of tests we have now with the old solution.

C3 Computer Telephony is Europe's Leading Company specializing in Computer Telephony. As with most successful companies, the challenge of keeping pace with the changing needs of the marketplace and our own expansion from a small development team to a medium one is a major undertaking. One of the requirements for a smooth transition was a system for controlling many products with input from customers, management, technical support and sales. We looked at several products - including established market leaders - but chose DevTrack based on cost, ease-of-use and its [Microsoft] SQL Server capability. We very quickly noticed improvements in the way we performed as a team. Issues were prioritized better and our turnaround from nitialization to product release has improved by 25%. The range and depth of reports in DevTrack is such that we can now effectively monitor and analyze the development process and implement timely corrective action. In short, DevTrack has become an invaluable tool in helping to produce quality products and we fully recommend it to anyone wishing to manage software development better.

As a result of implementing DevTrack, Jenny Craig's Information Systems department now has the ability to more effectively generate informative reports, oversee and balance employee workloads, access historic records, and manage our change control process. In addition, we have increased visibility to issues such as change requests, enhancements and tasks, as well as their owners, statuses and time estimates. We're pleased with the results DevTrack has realized for us so far, and look forward to continued cost savings and program enhancements in the future.