The implementation was excellent and it only took 5 days. I would say frankly that CustomerWise is an excellent product and so is the TechExcel support team.

Having our internal QA teams and studio development teams on the same system enables us to improve our communication and more efficiently coordinate our workflow throughout various parts of the company.

At First American, everything from parking spaces to hardware is tracked in ServiceWise.

As a result of implementing DevTrack, Jenny Craig's Information Systems department now has the ability to more effectively generate informative reports, oversee and balance employee workloads, access historic records, and manage our change control process. In addition, we have increased visibility to issues such as change requests, enhancements and tasks, as well as their owners, statuses and time estimates. We're pleased with the results DevTrack has realized for us so far, and look forward to continued cost savings and program enhancements in the future.

We diligently reviewed a number of help desk applications on the market, and we came to the conclusion that TechExcel ServiceWise was the best of breed; a year later, we still hold to that belief.

TechExcel had what we were looking for: a scalable support center solution that gave us the option to add more CRM functionality down the road. Not only did their product make more sense than any of the other products I had seen, but it cost less than half of what other vendors were charging for their products.

The ServiceWise application continues to provide Premier with the agility needed to design and implement solutions in minutes or hours instead of the months or years it has taken in the past.

The ease-of-use and user’s ability to learn the software quickly made this product very attractive to us.

As a result of implementing DevTrack, Jenny Craig's Information Systems department now has the ability to more effectively generate informative reports, oversee and balance employee workloads, access historic records, and manage our change control process. In addition, we have increased visibility to issues such as change requests, enhancements and tasks, as well as their owners, statuses and time estimates. We're pleased with the results DevTrack has realized for us so far, and look forward to continued cost savings and program enhancements in the future.

By providing a portal for an unlimited number of employees for no additional cost, we were able go from 990 users to over 22,000 users – and more users are added daily.

I recently downloaded DevTrack and installed it on [Microsoft] SQL Server within one hour, with no difficulty whatsoever. That was really impressive. I was then able to easily create my own project and start using the product immediately. You have also opened up your product enough to let me do some things ... for example, DevTrack allows users to do things like create my own custom Crystal Reports, and use them within your program. That is really nice. It's very easy to use and you folks have thought of everything. I had first tried Track Record [Underware, Inc.], and was so frustrated after two hours, I sent it back. Track Record uses dBase ... DevTrack is ODBC compliant, so I can use any ODBC-compliant database. You did a good job".

I have never heard a bad thing said about the (ServiceWise) software or TechExcel. We can pretty much rely on that system to be up 100% of the time.

C3 Computer Telephony is Europe's Leading Company specializing in Computer Telephony. As with most successful companies, the challenge of keeping pace with the changing needs of the marketplace and our own expansion from a small development team to a medium one is a major undertaking. One of the requirements for a smooth transition was a system for controlling many products with input from customers, management, technical support and sales. We looked at several products - including established market leaders - but chose DevTrack based on cost, ease-of-use and its [Microsoft] SQL Server capability. We very quickly noticed improvements in the way we performed as a team. Issues were prioritized better and our turnaround from nitialization to product release has improved by 25%. The range and depth of reports in DevTrack is such that we can now effectively monitor and analyze the development process and implement timely corrective action. In short, DevTrack has become an invaluable tool in helping to produce quality products and we fully recommend it to anyone wishing to manage software development better.

We first purchased DevTrack to be our incident-tracking system. Because of its ease-of-use, folks in other departments wanted to use it to track other items. We now [also] use it as a work-order system and a task list.