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83 SysAid Case Studies

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  • Centra Credit Union saves 30 hours a week with SysAid self-service automation

    Joshua Tolliver IT Service Delivery Manager

  • Temco’s AI Agents Put IT Power in the Hands of Every Driver

    Jose Armendari IT Analyst Lead

  • Relay Resources cuts MTTR from 20 days to a few hours with SysAid

    Tiffany Mueller Vice President, Marketing & Communications

  • University of Michigan cuts ticket submission time 54% with SysAid

    Cheryl Sobkow Director of IT Support Services

  • Queen’s University ranks SysAid 25% higher and saves 380 hours a year with automation

    Paul Hiles Associate Director

  • David Lloyd Leisure routes 95% of IT tickets through SysAid Self-Service Portal

    Abdul Nsubuga IT Systems Support Manager

  • Mission Health Services cuts MTTR by 10% and saves 10-15 minutes per ticket with SysAid

    Michael Hughes IT Director

  • By leveraging Microsoft Teams, ActiGraph saved time for both administrators and end-users, with 80% of tickets created through this collaboration tool

    Michael Geiger Lead Of IT

  • St. George boosts software patch success by 90% with SysAid

    Jeffrey Brown Customer Support Manager

  • Lanseria International Airport cuts MTTR 92% with SysAid Cloud in under 2 weeks

    Stephen du Plessis IT Manager

  • Mission Health Services cuts ticket resolution time by 90% with SysAid

    Michael Hughes IT Director

  • VINLEC speeds IT response and resolution 12x with SysAid

    Mark Moses Information Network & Technology Analyst

  • Sava Re cuts MTTR by 25% with SysAid

    Matjaž Straisar Executive Director of Information

  • Republic Bank of Ghana cuts critical issue resolution times from 2-3 days to 2-3 hours with SysAid

    Sandra Gyan-Mante Information and Communication Technology

  • Simbec-Orion Breaks Global IT Barriers and Scale With SysAid Copilot

    Garan Thomas Senior Desktop Support Engineer
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